Jazmin Dominguez
McDonough,GA
Summary
Ambitious individual constantly seeking better opportunities for growth and exceeding expectations within a workplace. Possessing a strong work ethic and a social personality, thrives in any work environment, collaborating effectively with team members. Fluent in both English and Spanish, able to assist a diverse range of potential clientele. With over 10 years of experience in customer service, primary goal is to ensure that clients are consistently satisfied with their experience.
Overview
7
7
years of professional experience
Work History
Online Sales Representative
Super-Sod
McDonough
06.2020 - Current
- Manage online store to run efficiently while working remotely
- Answer any questions or concerns customers have via email through our online inbox using HubSpot and OutLook
- Problem solve any issues customers have regarding their order through logistics or main stores
- Set up Pro Accounts for potential landscapers and contractors willing to have business with the company
- Work through all online orders coming through our store via Shopify and verifying everything is accurate
- Respond in a timely manner to fellow team members through Slack regarding any online order with issues or concerns
- Enter certain orders from Shopify to SingleOps and apply payment and or split any payments for larger orders
- Communicate within online team via Teams and Slack making sure we are helping things run smoothly
- Call customers when necessary if it involves an important matter regarding their online order.
Sales Associate/Customer Service/Call Center
Super Sod
Forest Park
03.2017 - 06.2020
- Greet and welcome customers
- Maintain constant presence on sales floor to assist customers
- Work in a busy, high volume setting with an average of 50+ customers daily
- Give customers important facts and information about our products and how to maintain and properly use the items purchased
- Offer specials to increase customer spending
- Process transactions and quotes quickly and efficiently while maintaining cordial friendly relationships with customers
- Answer phone calls through call center and give facts about our goods and place orders over the phone
- Follow up with customers via outlook to stay updated with quotes that are provided
- Stock products on sales floor and keep area clean and organized
- Handling cash drawers and assuring currency is the same when closing
- Aiding Spanish-speaking customers
- Providing outstanding customer service.
Education
High school diploma -
Jonesboro High School
Skills
- Bilingual
- Call Center
- Customer Service
- Detailed Oriented
- Analytical Thinking
- Communication Skills
- Organizational Skills
- Microsoft Word
- Outlook
- HubSpot
- Order Entry
- Email Marketing
- Shopify
- SingleOps
- Online Sales
Accomplishments
- Expanded to different job positions within the company which helped acquire more knowledge and increased work ethic.
- Documented and resolved issue which led to results.
- Helped process over 30,000 online orders from year to date.
- Increased sales for the company.
- Helped beat company sales target.
Timeline
Online Sales Representative
Super-Sod
06.2020 - Current
Sales Associate/Customer Service/Call Center
Super Sod
03.2017 - 06.2020
High school diploma -
Jonesboro High School