Jazmin Fernandez
Philadelphia,PA
Summary
Great at working well with others.
Positive attitude.
Listener, Leader, independent.
Adapt quickly to new challenges.
Bilingual English and Spanish (Read, Write). Authorised to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Manager
Whitsons Culinary Group
10.2022 - 06.2024
- School cafeteria manager
- Responsible for profitability of cafeteria by managing food cost and labor
- Recruit, hire, train, and supervise café staff.
- Monitor budgets to ensure that the café remains profitable.
- Ability to work in fast-paced environments while maintaining quality standards.
Supervisor Call Center Representative
Clemens Food Group
02.2022 - 08.2022
- Supervise 8 team members
- Customer service
- Outbound calls
- Work in a face pace environment
- Sale product to customers.
Restaurant Manager
Antojitos Latinos Restaurant
06.2020 - 01.2022
- Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
- Creating staffing rotas.
- Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Promoting and marketing the business.
- Oversees all cash and media management functions
Administrative Assistant/Receptionist
Zips dry cleaners
04.2019 - 09.2020
- Committed to resolving customer complaints and maintaining a clean and orderly checkout area to improve customer satisfaction and loyalty.
- Cashier
- Handle cash, credit, or check transactions with customers
- Responsible for scanning customer items, collecting money, and making chang
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them, and provide relevant information.
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Maintain clean and tidy checkout areas
- Faxes, copies
- Answer phone calls
- Transfer calls
- Customer Service.
Sales Associate
Primark
09.2017 - 03.2019
- Greet Customers
- Efficiently performed accurate mathematical calculations.
- Assist customers with any questions they had
- Ensures customers were satisfied with the store service
- Heavy lifting when receiving new merchandise.
Education
Culinary Arts Certificae -
Montgomery County Community College
Blue Bell, PA05.2021
High School Diploma -
Cheltenham High School
Wyncote, PA06.2017
Skills
- Customer Service (8 years)
- Multilingual
- Bilingual (10 years)
- Spanish
- Call Center
- Cash handling experience
- Excel (5 years)
- Word (2 years)
- Microsoft Word (4 years)
- Bilingual
- Culinary Experience
- Heavy Lifting
- Supervising Experience
- Inventory Control (2 years)
- Order Entry (3 years)
- Communication skills
- Customer service
Certification
- Culinary Arts, 08/01/19, Certificate in culinary arts (Cum Laude)
- Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Manager
Whitsons Culinary Group
10.2022 - 06.2024
Supervisor Call Center Representative
Clemens Food Group
02.2022 - 08.2022
Restaurant Manager
Antojitos Latinos Restaurant
06.2020 - 01.2022
Administrative Assistant/Receptionist
Zips dry cleaners
04.2019 - 09.2020
Sales Associate
Primark
09.2017 - 03.2019
Culinary Arts Certificae -
Montgomery County Community College
High School Diploma -
Cheltenham High School