Jazmin Loredo Ceballos
Hickory
Summary
Dynamic financial services professional with extensive customer service and cash handling expertise, recognized for reliability, adaptability, and collaboration. Proven track record of exceeding targets and driving success in fast-paced environments through strategic thinking and hands-on experience. Exceptional communication and problem-solving skills enhance operational efficiency and customer satisfaction. Seeking a full-time role that presents professional challenges while leveraging strong interpersonal skills, effective time management, and organizational capabilities to contribute to team success.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
04.2024 - Current
- Executed efficient cash handling and provided comprehensive support for account inquiries, enhancing customer satisfaction in a high-volume banking environment.
- Managed cash drawer operations, ensuring accurate balance and full accountability for assigned funds.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Answered customer questions regarding account information, transaction processing and fees.
- Assisted management in bank opening and closing procedures.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Developed strong relationships with clients, promoting bank products to meet their financial needs.
- Collaborated with team members to optimize workflow, achieving consistent service delivery excellence.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Head Cashier
Lowes Home Improvement
10.2021 - 04.2024
- Trained as a Administrative Assistant by being responsible for all the money incoming/ outgoing, charge accounts, frauds, credit accounts, etc.
- Balanced cash drawer and performed daily audit procedures.
- Handled large amounts of money and supported accuracy of financial transactions.
- Trained new staff members on cash register operations as well as store policies and procedures.
- Assisted managers with store training to promote smooth operations.
- Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude towards customers.
- Conducted regular audits of cash registers to detect discrepancies between actual amounts received vs. amounts recorded.
- Implemented security measures such as verifying IDs for credit card purchases or requiring signatures on certain types of transactions.
- Counted contents of cash register drawers at end of each shift to balance for next cashier.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Restocked shelves, supplies and display cases to maintain functionality.
- Collaborated with other departments such as Loss Prevention and Security to reduce theft incidents within the store.
- Resolved customer complaints in a timely and professional manner.
- Helped customers locate merchandise and answered questions about products.
- Informed customers of special promotions, loyalty programs, and discounts.
Order Fulfillment Associate
Lowes Home Improvement
09.2021 - 10.2021
- Demonstrated attention to detail while verifying product codes, quantities, sizes.
- Displayed excellent communication skills when interacting with customers, vendors and colleagues alike.
- Maintained cleanliness standards within the warehouse area by following established guidelines.
- Utilized strong organizational skills to manage multiple orders simultaneously while meeting customer expectations.
Office Manager's Assistant
Hickory Oriental Rug Gallery
08.2018 - 10.2021
- Created reports, spreadsheets, and presentations using Microsoft Office applications.
- Provided guidance to junior employees regarding work processes or procedures.
- Greeted visitors warmly upon arrival at the office and provided necessary information.
- Proficiently managed office supplies and ordered additional inventory as needed.
- Demonstrated excellent customer service skills while assisting customers with inquiries.
- Managed daily operations such as ordering supplies, processing invoices.
- Maintained confidential records and updated databases accurately and efficiently.
- Utilized problem-solving abilities to resolve conflicts in a professional manner.
- Ensured compliance with safety regulations by performing regular maintenance checks on equipment.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
Education
Bachelor of Arts (B.A.) - Psychology
Appalachian State University
Boone, NC, US05.2027
Associate of Arts - Psychology
Catawba Valley Community College
Hickory, NC05.2020
Skills
- Customer Relationship Management
- Currency packaging
- Training and coaching
- Refunds and exchanges
- Shift Scheduling
- Active Listening
- Fluent Bilingualism
- Organizational Skills
- Multitasking Abilities
- Attention to detail
- Professionalism and courtesy
- Money handling
LANGUAGES
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
04.2024 - Current
Head Cashier
Lowes Home Improvement
10.2021 - 04.2024
Order Fulfillment Associate
Lowes Home Improvement
09.2021 - 10.2021
Office Manager's Assistant
Hickory Oriental Rug Gallery
08.2018 - 10.2021
Bachelor of Arts (B.A.) - Psychology
Appalachian State University
Associate of Arts - Psychology
Catawba Valley Community College