Jazmin Matos Berrios
Haines City,FL
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
WFH
Bradenton Beach
01.2022 - 01.2022
- Resolved customer inquiries through chat and email, ensuring timely and accurate responses.
- Facilitated troubleshooting of technical issues within software systems to enhance user experience.
- Monitored support tickets to prioritize urgent requests and maintain efficient workflow.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Data Entry Clerk
Work From Home
Haines City, FL
10.2021 - 01.2023
- Entered and verified large volumes of data with high accuracy
- Maintained organized electronic filing systems to streamline access
- Identified and resolved discrepancies in data entries to enhance integrity
- Implemented process improvements that increased data processing efficiency
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Customer Service Manager
totally vape
Bradenton, FL
02.2019 - 01.2024
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
- Organized client contracts, records and reports to strengthen traceability.
- Managed customer inquiries to enhance satisfaction and resolve issues efficiently.
Customer Service Cashier
Wingstop
Bradenton, FL
10.2019 - 03.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Verified that all coupons were valid prior to processing them into the system.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Pathways To Graduation
New York, NY08.2017
Skills
- Data Entry
- Customer consulting
- Call Center Operations
- Credit card payment processing
- Retail sales customer service
- Customer Relationship Management (CRM)
- Service Upselling
- Product Sales
- Call Management
Education and Training
other
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Support Specialist
WFH
01.2022 - 01.2022
Data Entry Clerk
Work From Home
10.2021 - 01.2023
Customer Service Cashier
Wingstop
10.2019 - 03.2020
Customer Service Manager
totally vape
02.2019 - 01.2024
High School Diploma -
Pathways To Graduation