Jazmin McCormick
Glen Allen,VA
Summary
Seeking a leadership role within an organization to leverage interpersonal expertise, strong communication skills, and problem-solving abilities. Goal is to inspire team members, enhance productivity, and contribute as both a manager and a collaborative team player in a dynamic environment. Focused on fostering positive relationships and driving results, dedicated to creating a high-performing team that consistently exceeds goals and delivers exceptional outcomes.
Overview
4
4
years of professional experience
Work History
Care Coordinator/Healthcare Recruiter
Interim Healthcare
08.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
Client Service Manager
Bayada Home Health
04.2024 - 08.2024
- Maintaining Accurate Client Records: Regularly update and organize client information, ensuring accuracy and confidentiality
- Approving Payroll: Review and authorize payroll submissions, verifying hours worked and deductions
- Onboarding New Clients and New Hires: Facilitate the smooth transition of new clients into the organization
- Assist in the onboarding process for new team members, ensuring they have the necessary resources and information
- Design and implement surveys to gather feedback from clients
- Analyze survey results to identify areas for improvement
- Recruitment and Training of the Team: Participate in recruitment efforts, including sourcing candidates and conducting interviews
- Train team members on company policies, procedures, and job responsibilities
- Managing Current Clients: Foster positive relationships with existing clients, addressing their needs and concerns promptly
- Monitor client satisfaction and proactively address any issues
- Handle escalated client issues or complaints, aiming for swift resolution
- Collaborate with relevant departments to address complex problems
- Cultivate strong client relationships through effective communication and personalized service
- Act as a point of contact for client inquiries and requests Ensure compliance with company policies and guidelines
- Leading Client Service Team: Supervise and guide the client service team, promoting a positive work environment
- Set performance goals and provide regular feedback
- Identify opportunities to enhance customer service processes and protocols
- Implement changes to improve overall client satisfaction
- Work closely with cross-functional teams (e.g., sales, marketing, operations) to achieve organizational goals
- Share insights and coordinate efforts to optimize client experiences
Certified Nurse Assistant
Sitter and Barefoot Veteran Center
12.2023 - 04.2024
- As a highly sought-after Certified Nursing Assistant (CNA), I have consistently delivered exceptional patient care across various healthcare settings, including surgical, acute care, rehabilitation, home health, and nursing homes
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
Care Coordinator / Preceptor
Jen Care Medical Center
09.2023 - 12.2023
- Efficiently managed patient referrals to specialty offices
- Coordinated with insurance companies for patient benefits
- Cultivated relationships with diagnostic imaging centers
- Proficiently used CPT and ICD-9 codes
- Prioritized tasks and maintained thorough documentation
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Culture Ambassador Lead
Jen Care Medical Center
09.2023 - 12.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Care Facilitator
Jen Care Medical Center
08.2021 - 09.2023
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Implemented evidence-based practices for consistent delivery of high-quality patient care services.
- Utilized electronic health record systems proficiently for accurate documentation purposes.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Documented activities and progress in electronic medical record per defined policy and procedures.
Private Duty Nurse
Always Best Care
11.2020 - 08.2021
- Provided compassionate care for patients, resulting in positive feedback from families.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Facilitated smooth transitions between hospital discharge and home-based care through thorough communication with all parties involved.
- Promoted proper nutrition by preparing balanced meals tailored specifically to individual dietary needs.
Education
Bachelor of Science - Major: Health Service Admin Minor: Management
Old Dominion University (ODU)
Norfolk, VA12-2023
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Patient advocacy
- Healthcare operations
- Goal setting
- Problem-solving
- Critical thinking
- Patient relations
- Electronic medical record software
References
References upon request
Timeline
Care Coordinator/Healthcare Recruiter
Interim Healthcare
08.2024 - Current
Client Service Manager
Bayada Home Health
04.2024 - 08.2024
Certified Nurse Assistant
Sitter and Barefoot Veteran Center
12.2023 - 04.2024
Care Coordinator / Preceptor
Jen Care Medical Center
09.2023 - 12.2023
Culture Ambassador Lead
Jen Care Medical Center
09.2023 - 12.2023
Care Facilitator
Jen Care Medical Center
08.2021 - 09.2023
Private Duty Nurse
Always Best Care
11.2020 - 08.2021
Bachelor of Science - Major: Health Service Admin Minor: Management
Old Dominion University (ODU)
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