Jazmin McGowen
Houston,TX
Summary
Dedicated professional seeking a full-time position within a dynamic and reputable organization that offers opportunities for growth and advancement. Strong customer service skills and professionalism will contribute effectively to team success. Committed to fostering positive client relationships and enhancing overall customer satisfaction. A proactive approach to problem-solving enables the ability to meet challenges head-on while delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Learning Coach
North Forest High School
Houston, TX
12.2023 - 06.2025
- Developed personalized learning plans to enhance student engagement and performance.
- Facilitated workshops and training sessions for educators on effective teaching strategies.
- Mentored new coaches in instructional practices and data-driven decision-making.
- Analyzed student assessment data to inform curriculum adjustments and interventions.
Patient Access Representative
Texas Children Hospital
The Woodlands, TX
05.2020 - 11.2023
- Facilitated patient registration process using electronic health record (EHR) systems.
- Collected and verified insurance information to ensure accurate billing processes.
- Assisted patients with appointment scheduling, enhancing overall patient experience.
- Managed incoming calls, addressing inquiries and guiding patients through procedures.
Server
Scout Dallas
Dallas, TX
01.2019 - 05.2020
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
Server
Babes Chicken Dinner House
Dallas, TX
05.2019 - 01.2020
- Assisted customers in order of selection, recommended specific menu items, and ensured prompt, accurate service. Ensured high guests check averages by suggesting and selling additional food and beverage items. Continually visited guest tables to promote inviting and attentive service. Conducted inventory tracking and restocked supplies.
- Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience.
Education
High School Diploma -
Westfield High School
Houston, TX06-2019
Associate of Applied Science - Science
Cedar Valley College
Lancaster, TX05-2022
Skills
- ACTIVE LISTENING
- DETAIL ORIENTED
- SELF-MOTIVATED
- SPEECH CLARITY
- CUSTOMER SERVICE SKILLS
- ANALYTICAL SKILLS
- TIME MANAGEMENT PRESENTATION
Timeline
Learning Coach
North Forest High School
12.2023 - 06.2025
Patient Access Representative
Texas Children Hospital
05.2020 - 11.2023
Server
Babes Chicken Dinner House
05.2019 - 01.2020
Server
Scout Dallas
01.2019 - 05.2020
High School Diploma -
Westfield High School
Associate of Applied Science - Science
Cedar Valley College