Jazmin Medina
El Paso,TX
Summary
Oversaw administrative operations within dental offices for 9 years. ,Managed dental billing and accounts payable to optimize financial workflows.,Directed insurance verification and claim submission, enhancing operational accuracy.
Overview
10
10
years of professional experience
Work History
Office Manager
Let's Go Dental
El Paso, TX
08.2024 - Current
- Supported daily office functions to facilitate smooth operations and enhance workflow.
- Assisted in organizing staff schedules to optimize coverage and reduce idle time.
- Aided in the development of office policies and procedures to improve compliance and efficiency.
- Helped manage inventory to guarantee sufficient supplies for effective operational needs.
Office Manager
Advanced dentistry
El Paso-El Paso, TX
04.2024 - 08.2024
- Evaluated administrative processes, identifying areas for improvement to boost operational effectiveness.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Led initiatives to enhance patient experience through streamlined appointment scheduling and follow-ups.
Office Manager
Keep Smilin Family Dental
El Paso, TX
09.2016 - 03.2024
- Developed training programs for new hires, improving onboarding experience and team integration.
- Facilitated communication between departments, fostering collaboration and information sharing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Registered Dental Assistant - Dental
Vista College
El Paso, TX08.2016
High School Diploma -
Americas High School
El Paso, TXSkills
- Assisted in writing financial reports for clarity and accuracy
- Facilitated dental billing processes to support revenue collection
- Processed accounts payable to ensure timely vendor payments
- Provided administrative support to enhance office efficiency
- Coordinated personal assistant tasks for executives to streamline operations
- Oversaw office management duties to maintain a productive environment
- Managed payroll functions to ensure accurate employee compensation
Timeline
Office Manager
Let's Go Dental
08.2024 - Current
Office Manager
Advanced dentistry
04.2024 - 08.2024
Office Manager
Keep Smilin Family Dental
09.2016 - 03.2024
Registered Dental Assistant - Dental
Vista College
High School Diploma -
Americas High School