Jazmin Molina
Edinburg
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Contact Point 360
Pharr
05.2023 - 04.2024
- Ensured adherence to company policies during customer interactions to maintain standards.
- Delivered exceptional customer service by promptly resolving complaints.
- Promoted high customer satisfaction through effective problem resolution and friendly service.
- Maintained professionalism in stressful situations, effectively diffusing tension.
- Documented detailed records of customer interactions and transactions for future reference.
Customer Service Representative
Maximus
Edinburg
05.2022 - 02.2023
- Addressed customer complaints quickly, employing effective communication techniques.
- Updated customer databases with precision to reflect modifications and new entries.
- Delivered superior customer service, reinforcing loyalty and satisfaction.
- Managed tense situations with composure, utilizing conflict management strategies.
Customer Service Representative
Ticketmaster
Pharr
08.2021 - 02.2022
- Handled customer inquiries through phone and email, fostering efficient communication.
- Processed orders and returns efficiently, ensuring timely resolution of issues.
- Maintained comprehensive records of customer interactions and transactions for future reference.
- Ensured adherence to company policies throughout all customer engagements.
- Provided exceptional service to address and resolve complaints quickly.
- Demonstrated professionalism under pressure to manage challenging situations successfully.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05-2021
High School Diploma -
Edinburg High School
Edinburg, TX05-2021
Skills
- Customer relationship management
- Database management
- Conflict resolution
- Order processing
- Policy compliance
- Punctuality
- Microsoft Office proficiency
- Active listening
- Professionalism
- Team collaboration
Certification
- Substitute Certification
- SubSkills Certificate
- Phlebotomy Certification
References
References available upon request.
Timeline
Customer Service Representative
Contact Point 360
05.2023 - 04.2024
Customer Service Representative
Maximus
05.2022 - 02.2023
Customer Service Representative
Ticketmaster
08.2021 - 02.2022
Associate of Arts - Interdisciplinary Studies
South Texas College
High School Diploma -
Edinburg High School
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