Jazmin Nix
Greenville,North Carolina
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MANAGER
Audra Thomas
Greenville, NC, USA
08.2014 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Uphold company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Supervised staff performing daily activities.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
SALES ASSOCIATE
Marine Corps Air Station Cherry Point
Havelock, NC, USA
11.2012 - 08.2016
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Met merchandise processing standards and maintained organized and accessible work area.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products, and services information.
- Worked with fellow sales team members to achieve group targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Suggested products and services to match customers' stated needs and preferences.
- Listened to customers to understand needs and refer to optimal services.
- Introduced customers to new offerings and updated accounts.
- Maintained attractive merchandise displays to maximize purchases.
- Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Created and implemented store displays, promoting sales and growth.
- Processed payments and maintained accurate drawers to meet financial targets.
- Processed ACH, debit and credit card transactions for clients.
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
- Improved overall customer purchasing experiences to promote steady revenue.
RECREATION ATTENDANT
Marine Corps Air Station Cherry Point
Havelock, NC, USA
01.2011 - 11.2012
- Performed daily upkeep and cleaning of game room components.
- Managed game room floor operations, assisting guests with arcade equipment.
- Delivered instructional guidance to guests on game room equipment.
- Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Entered and managed facility reservations for special events.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Prepared audio-visual equipment for special events.
- Scheduled, organized and assisted in managing game room leagues and tournaments.
- Interacted with 600 guests per day to deliver positive, fun experience.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
Education
Master of Science - Biology
East Carolina University
Greenville, NC05-2023
Bachelor of Science - Biology
East Carolina University
Greenville, NC05-2017
Associate of Science - Biology
Craven Community College
New Bern, NC05-2014
Skills
- Project Management
- Sales Techniques
- Staff Development
- Technical Proficiency
- Training and Development
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem-Solving
- Store Opening and Closing
- Sales Expertise
- Customer- and Service-Oriented
Certification
- Gerontology Certificate, 2019-01-01
- Behavioral Specialist Certificate, 2021-01-01
Timeline
MANAGER
Audra Thomas
08.2014 - Current
SALES ASSOCIATE
Marine Corps Air Station Cherry Point
11.2012 - 08.2016
RECREATION ATTENDANT
Marine Corps Air Station Cherry Point
01.2011 - 11.2012
Bachelor of Science - Biology
East Carolina University
Associate of Science - Biology
Craven Community College
Master of Science - Biology
East Carolina University