JAZMIN OROZCO
Burbank,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. PursuIing every opportunity to leverage my abilities and build upon present skills to successfully fill a role on your team.
Overview
8
8
years of professional experience
Work History
STUDIO COVID-19 SWABBER
THE TESTING COMPANY
01.2021 - 06.2023
- Tested Hollywood A listers while creating a comfortable and professional work environment whilst in the peak of the pandemic.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments. Had to test several hundreds of people during shifts all whilst remaining calm and professional.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts. With shifts times changing each day with start times as early as 2am.
HOSTESS TRAINER/ TO-GO SPECIALIST
YARD HOUSE
01.2020 - 08.2021
- .Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Performed cashier duties such as taking payments from guests or ringing up orders using the POS system.
STUDENT ATHLETE
MOUNT SAN ANTONIO COLLEGE
01.2015 - 10.2018
- Developed strong communication skills through working with coaches and teammates.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Maintained a professional attitude while competing in high-pressure situations.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
BARISTA
ACAì JUNGLE BOWLS CAFÉ
01.2018 - 08.2018
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed multiple tasks in high-volume environment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Controlled line and crowd with quick, efficient service.
- Performed cash, and card transactions on POS to complete customer purchases.
DENTAL RECEPTIONIST
JAFARI M BERT DDS
01.2015 - 08.2018
- Duties included providing high quality customer service while greeting patients entering medical office, determining nature and purpose of visit, assist with filling out medical and billing paperwork.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient billing processes for timely, accurate payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
SEASONAL CASHIER VOLUNTEER
USC COLISEUM CONCESSIONS
09.2015 - 12.2015
- Used POS system to enter orders, process payments and issue receipts
- Restocked and organized merchandise in front lanes.
- Remaining calm and professional during high volume crowds like the USC/ UCLA games.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
In Progress - Prenursing Studies
Pasadena City College
Pasadena, CA12.2021
- Prenursing Studies
University of Hawaii
Honolulu, HI05.2019
- Kinesiology
Mount San Antonio College
Walnut, CA05.2017
Skills
- Recipient Of Multiple Academic Scholarships
- Recipient Of All-Area And All-League Accolades
- Adaptability
- Customer Service
- Dependable And Reliable
- Goal-Oriented
- Team Player
- Multitasking capabilities
- Time management abilities
- Problem-solving abilities
- Attention to detail
- Strong communication skills
Timeline
STUDIO COVID-19 SWABBER
THE TESTING COMPANY
01.2021 - 06.2023
HOSTESS TRAINER/ TO-GO SPECIALIST
YARD HOUSE
01.2020 - 08.2021
BARISTA
ACAì JUNGLE BOWLS CAFÉ
01.2018 - 08.2018
SEASONAL CASHIER VOLUNTEER
USC COLISEUM CONCESSIONS
09.2015 - 12.2015
STUDENT ATHLETE
MOUNT SAN ANTONIO COLLEGE
01.2015 - 10.2018
DENTAL RECEPTIONIST
JAFARI M BERT DDS
01.2015 - 08.2018
In Progress - Prenursing Studies
Pasadena City College
- Prenursing Studies
University of Hawaii
- Kinesiology
Mount San Antonio College
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