Regina Latzzis
Aurora,IL
Summary
Dedicated COVID-19 Screener brings extensive experience testing and documenting patient infections with special recent focus on novel coronavirus. Thoroughly versed in specialized protocols and practices governing infection rate evaluations. Adept at performing swabs and blood droplet collection to determine infection. Knowledgeable understanding of processes governing sample collection, treatment, processing and documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
COVID-19 Swabber
LifeScan Labs
03.2022 - 05.2023
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
COVID-19 Contact Tracer
DuPage County Human Services
06.2020 - 03.2022
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Lent daily assessment of health screen and symptom data.
Claims Representative
The Hartford
01.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
Certified Medical Assistant
Family Medical Center
01.2013 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Chicago School Of Phlebotomy
Naperville, ILCriminal Justice
Triton College
River Grove, ILHigh School Diploma -
Westinghouse Vocational School
Chicago06.1997
Skills
- Dependable and Responsible
- G-Suite
- Training and Development
- Good Telephone Etiquette
- First Aid/CPR
- MS Office
- Teamwork and Collaboration
- Attention to Detail
Certification
- PT - Phlebotomy Technician
- CMA - Certified Medical Assistant
Timeline
COVID-19 Swabber
LifeScan Labs
03.2022 - 05.2023
COVID-19 Contact Tracer
DuPage County Human Services
06.2020 - 03.2022
Claims Representative
The Hartford
01.2018 - 03.2020
Certified Medical Assistant
Family Medical Center
01.2013 - 01.2018
Chicago School Of Phlebotomy
Criminal Justice
Triton College
High School Diploma -
Westinghouse Vocational School
- PT - Phlebotomy Technician
- CMA - Certified Medical Assistant
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