JAZMIN OROZCO
CityLight LA
Burbank,CA
1
Certification
12
years of professional experience
Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining a positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for a friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.
Work History
Front Desk Clerk
9 Months- Provided exceptional customer service by responding promptly to inquiries via phone, email, and in person, maintaining a professional and courteous demeanor.
- Executed high-volume data entry and document management, maintaining accuracy and compliance with organizational standards.
- Scheduled patient appointments and followed up with reminder phone calls.
- Managed patient billing processes for timely, accurate payments.
- Negotiated with insurance companies to resolve unpaid claims and verify patient coverage details.
- Performed high-volume data entry and document management, ensuring accuracy and adherence to organizational standards.
- Oversaw patient billing processes to ensure timely and accurate payment collection.
Private Nanny
9 Months- Fostered strong, trusting bonds with children through consistent presence, emotional support, and engaging activities that promoted their social and emotional development.
- Providing after-school care for children, including school pick-up, transportation to parks and extracurricular activities.
- Maintained open, respectful communication with parents to ensure alignment on routines, expectations, and children’s well-being, enhancing collaborative care.
- Ensure children are fed, supervised, and cared for in a safe, nurturing environment.
Dental Assistant
9 Months- Help ensure a positive patient experience by providing clear communication, empathy, and attentive care throughout each visit.
- Performed clinical tasks including suctioning, preparing instruments, taking dental X-rays, conducting preliminary exams, and assisting with blood draws to support efficient workflow.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to ensure accurate diagnostics.
- Operated centrifuge to separate blood components for analysis.
Traveling Studio Covid-19 Swabber
2 Years 5 Months- Tested Hollywood A-listers while creating a comfortable and professional work environment whilst in the peak of the pandemic.
- Adapted quickly to changing protocols and procedures to ensure efficient testing.
- Executed testing for hundreds of individuals during high-pressure shifts while maintaining professionalism and composure.
- Demonstrated respect and friendliness while assisting colleagues.
- Adapted to varying work schedules, including night, weekend, and holiday shifts. across night, weekend and holiday shifts. With shifts times changing each day with start times as early as 2 a.m..
Hostess Trainer/To-Go Specialist
2 Years 7 Months- Greeted customers warmly upon arrival, maintaining a friendly presence throughout dining experience to enhance customer satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved customer complaints with professional demeanor, utilizing communication and problem-solving skills to ensure positive dining experiences.
- Performed cashier duties such as taking payments from guests or ringing up orders using the POS system.
- Cross-trained in front-of-house roles, supporting food running and assisting servers to maintain seamless service flow.
Barista
7 Months- Greeted customers enthusiastically, took orders, and fulfilled them quickly and accurately to enhance customer experience.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Coordinated various tasks in a fast-paced environment to ensure smooth operations. in high-volume environment.
- Performed cash, and card transactions on POS to complete customer purchases.
- Managed line and crowd with efficient service to minimize wait times and improve overall customer satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Front Office Clerk
3 Years 7 Months- Provided exceptional customer service by responding promptly to inquiries via phone, email, and in person, maintaining a professional and courteous demeanor.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Maintained physical and digital filing systems for quick retrieval and secure storage of sensitive documents.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Scheduled patient appointments and conducted follow-up reminder calls to enhance attendance rates.
- Managed patient billing processes to ensure timely and accurate payments, supporting overall revenue flow.
Student Athlete
2 Years 5 Months- Balanced academic responsibilities with rigorous athletic commitments, enhancing time management skills essential for success.
- Maintained a professional attitude while competing in high-pressure situations.
- Exhibited professionalism in high-pressure competition, fostering resilience and focus.
- Collaborated with teammates to create a supportive atmosphere that encouraged growth, camaraderie, and sportsmanship.
- Collaborated with teammates to cultivate a supportive atmosphere that promoted growth, camaraderie, and sportsmanship.
Seasonal Cashier Volunteer
3 Months- Operated POS system to efficiently enter orders, process payments, and issue receipts for customers.
- Restocked and organized merchandise in front lanes to enhance shopping experience.
- Remained calm and professional during high volume crowds like the USC/ UCLA games.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Church Greeter/ Hospitality Team Member
2 Years 9 Months- Warmly greet guests upon arrival, creating a welcoming and inclusive environment for both new and returning attendees.
- Provided information and guidance to guests about church services, programs, and facilities.
- Facilitated a hospitable atmosphere by welcoming guests and ensuring their comfort. that reflects the love of God through kindness, attentiveness, and service.
- Collaborated with hospitality team members to ensure attendees felt seen, valued, and connected.
Church Nursery & Toddler Ministry Lead
2 Years 9 Months- Lead and manage groups ranging from 10 or more children, adapting to various age groups and needs.
- Prepare and teach age-appropriate Bible lessons to young children, incorporating interactive elements such as storytelling, songs, and crafts.
- Provided hands-on care including feeding, diaper changing, and assisting with restroom needs.
- Engaged children in developmentally appropriate play and activities, fostering emotional, social, and spiritual growth.
- Provide hands-on care including feeding, diaper changing, assisting with restroom needs, and comforting children as needed.
- Led and managed groups of 10 or more children, adapting activities to various age groups and individual needs for effective learning.
Education
Bachelor of Science - Nursing
Associate of Arts - Kinesiology
- Prenursing Studies
- Prenursing Studies
Skills
Customer service
Hospitality services
Phlebotomy Certification - In progress
Medical billing
Kinesiology AA Degree
Hospitality management
Certification
- CPR, American Heart Association, May 2025- May 2027
- Phlebotomist, Phlebotomy USA, - In Progress
Timeline
Front Desk Clerk
Jafari M Bert DDS
12.2024 - 09.2025Read More
Private Nanny
Shideh Jafari
12.2024 - 09.2025Read More
Dental Assistant
Jafari M Bert DDS
12.2024 - 09.2025Read More
Church Greeter/ Hospitality Team Member
CityLight LA
01.2024 - CurrentRead More
Church Nursery & Toddler Ministry Lead
CityLight LA
01.2024 - CurrentRead More
Traveling Studio Covid-19 Swabber
The Testing Company
01.2021 - 06.2023Read More
Hostess Trainer/To-Go Specialist
Yard House
01.2020 - 08.2022Read More
Barista
Acai Jungle Bowls Cafe
01.2018 - 08.2018Read More
Seasonal Cashier Volunteer
USC Coliseum Concessions
09.2015 - 12.2015Read More
Front Office Clerk
Jafari M Bert DDS
01.2015 - 08.2018Read More
Student Athlete
Mount San Antonio College
01.2015 - 06.2017Read More
University of Hawaii
from Prenursing Studies
Read More
Pasadena City College
from Prenursing Studies
Read More
Mount San Antonio College
Associate of Arts from Kinesiology
Read More
California Baptist University
Bachelor of Science from Nursing
Read More