Jazmin Perez

• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Updated client records accurately and efficiently, ensuring data integrity within the system.
• Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.

Handled the complaints and concerns of customers. Handled money for customers and visitors. Solved minor customer issues and ensured that any major problems were immediately escalated to the manager. Maintained relationships with many clients getting to know their needs in order to further proceed with the most exceptional service. Monitored the appearance and performance of the front desk staff. Performed open and closing shifts.

• Assisted with administrative tasks, including filing, answering phones and booking appointments
• Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Set and optimized employee schedules to secure proper coverage for all shifts.

Opened and closed the salon, which entailed counting cash drawers and making bank deposits every few days. Made sure to communicate efficiently with co workers as well as salon stylists to better help our clients. Balanced the needs of multiple customers simultaneously in a fast-paced salon environment. I was in charge of pre booking appointments and answering multiple lines at once. Kept my office space as well as the showroom tidy and organized at all times.

Opened and closed the store, including counting cash, and opening and closing cash registers. Shipped items requested by customers in-store as well as over the phone. Was in charge of putting outfits together for customers and suggesting pieces to add.

Placed special merchandise orders for customers. Described use of merchandise to customers. Worked as a team member to provide the highest level of service to every customer. Maintained a clean and organized work environment by tending to daily cleaning duties around store.

 Helped customers choose the right item of clothing to best fit their personal needs. Answered customers’ questions and concerns and addressed problems or complaints in person as well as over the phone. Offered excellent customer service to better service client and to also promote the company brand. Opened and closed store, making sure to leave it clean and organized.