Jazmin Rivera
San Diego,CA
Summary
Results-driven Top Mobile Expert with a proven track record in developing competitive, sales-focused teams. Achieved over 200% on ULB impacting metrics consistently, demonstrating strategic thinking and a commitment to excellence. Recognized as a Winner Circle award recipient since 2019 for outstanding overall performance within the store and district. Core competencies include team leadership, performance optimization, and customer engagement.
Overview
10
10
years of professional experience
Work History
Key Holder
T-Mobile
San Diego
06.2024 - Current
- Partnered with store leadership team to learn and understand management processes and reports.
- Trained, managed and motivated employees to promote professional skill development.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Ensured store was opened and closed in a timely manner according to company policies.
- Captured customer information to maximize future clienteling opportunities.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Apple Master
T-Mobile, Custom Wireless
San Diego
09.2021 - Current
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Explained product features and benefits to potential customers.
- Maintained a positive working relationship with fellow staff and management with the Apple team.
- Provided technical assistance to customers and employees regarding Apple products, software, and services.
- Assisted customers and employees with troubleshooting, diagnosing, and resolving issues related to their Apple devices.
Mobile Expert
T-Mobile, Custom Wireless
San Diego, CA
06.2015 - Current
- Recommended additional accessories or services that would complement the customer's device experience.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Demonstrated product features and benefits for customers' needs.
- Worked with my team members to achieve group targets.
Education
Castle Park
San Diego06-2004
Some College (No Degree) -
Southwestern College
Chula Vista, CASkills
- Upselling
- Task prioritization
- Adapt to diverse groups
- Sales strategies
- Sales development
- Problem-solving skills
- Teamwork and collaboration
- Sales training
- Positive and professional
- Price quote preparation
- Sales goals attainment
- Multi-tasking strength
- Product recommendations
- Excellent communication skills
- Lead database management
- Sales techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Key Holder
T-Mobile
06.2024 - Current
Apple Master
T-Mobile, Custom Wireless
09.2021 - Current
Mobile Expert
T-Mobile, Custom Wireless
06.2015 - Current
Castle Park
Some College (No Degree) -
Southwestern College
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