Jazmin Santiago
Bronx,NY
Summary
Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
11
11
years of professional experience
Work History
Team Leader Manager
Target
07.2019 - 09.2023
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed training programs to improve team performance and knowledge retention.
- Implemented process improvements that streamlined workflows and reduced delays.
- Facilitated communication between departments to ensure alignment on strategic objectives.
- Resolved customer service issues by finding immediate solutions and increasing customer confidence/
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Concession Supervisor
College Point Multiplex Cinemas
05.2012 - 05.2019
- Assisted in managing daily concession operations, ensuring smooth service delivery.
- Learned to operate point-of-sale systems for accurate transaction processing.
- Supported inventory management by monitoring stock levels and replenishing supplies.
- Adapted quickly to changing environments during peak service times.
- Gained knowledge of safety protocols and best practices for food handling.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
Education
Graham School
Hastings-on-Hudson, NYSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
Languages
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Target
07.2019 - 09.2023
Concession Supervisor
College Point Multiplex Cinemas
05.2012 - 05.2019
Graham School
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