Jazmin Serrano
New Britain,CT
Summary
Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Waitress
Taverna Grill
11.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Warehouse Associate
Amazon
06.2020 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Manager
C-town Supermarket
11.2015 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Biological Sciences
University of Connecticut
Storrs, CT12.2023
High School Diploma -
New Britain High School
New Britain, CT06.2017
Skills
- Guest Flow
- Sales Expertise
- Bilingual
- Complex Problem-Solving
- Verbal and Written Communication
- Telephone Skills
- Effective Planning
- PC Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Taverna Grill
11.2021 - Current
Warehouse Associate
Amazon
06.2020 - 09.2021
Manager
C-town Supermarket
11.2015 - 06.2020
Bachelor of Science - Biological Sciences
University of Connecticut
High School Diploma -
New Britain High School
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