JAZMIN THOMPSON
Summary
7+ years of Customer service experience. An excellent communicator with multi-tasking abilities and phone handling skills. Also a people oriented individual with attention to detail and with a positive attitude. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Aiming to use the proven skills to effectively fill the role of the company.
Overview
4
4
years of professional experience
Work History
Security Officer
Marksman security
Sunny Isles , Fl
12.2021 - Current
- Monitored electronic camera and surveillance systems to remotely protect properties
- Maintained approved visitor lists for secured locations to prevent theft or unauthorized ingress
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured 20-25 doors inside and outside of building
- Managed over 30 residents calls per day
Customer Service Associate
Marshall's
Hollywood, Fl
11.2018 - 03.2021
- Answered questions regarding special and seasonal products
- Increased customer satisfaction ratings by providing prompt and accurate service
- Greeted customers and provided prompt and friendly service
- Recognized for providing strong customer service with high degree of accuracy
- Employed suggestive selling techniques to promote special and popular products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased sales by 10% by opening credit/rewards cards for customers
Customer Service Associate
Wendy's
Hollywood, Fl
07.2015 - 05.2016
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Collected payment for customer purchases
- Greeted customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled 50-100 customers in fast-paced environment
Education
Some College (No Degree) - Education
Broward College
Fort Lauderdale, FLHigh School Diploma -
Hallandale High School
Hallandale Beach, FL05.2018
Skills
- Customer service
- Problem solving
- Willingness to learn
- Great at multitasking
- Front desk experience
- Sales experience
- Hospitality
- Data Entry and Database Software
- Call Answering and Routing
- Positive Attitude and Energetic
- Verbal and Written Communication
- Securing Reservations
Timeline
Security Officer
Marksman security
12.2021 - Current
Customer Service Associate
Marshall's
11.2018 - 03.2021
Customer Service Associate
Wendy's
07.2015 - 05.2016
Some College (No Degree) - Education
Broward College
High School Diploma -
Hallandale High School