Jazmin Tilley
Forney,TX
Summary
Detail-oriented and customer-focused professional with experience in recordkeeping, transaction processing, customer service, documentation, and high-volume work environments. Skilled in communicating with diverse customers, resolving conflicts, maintaining accurate records, and following established procedures. Associate Degree in Nursing with demonstrated strengths in critical thinking, prioritization, attention to detail, and professional communication. Quick learner who works effectively both independently and collaboratively.
Overview
10
10
years of professional experience
Work History
Scale House Operator
Smurfit Kappa
Forney, TX
01.2020 - 12.2021
- Scale House Attendant is primarily responsible for weighing trucks entering and leaving the facility. .
- Operated scale systems for accurate weight measurement and reporting of incoming materials.
- Monitored truck traffic and ensured efficient unloading processes for optimal workflow.
- Maintained detailed records of material deliveries, ensuring compliance with company standards.
CYO Machine Operator
Ralph Lauren
High Point, NC
07.2018 - 12.2019
- Pre-treated shirts and sweaters based on customer orders and loaded them onto the machine for printing.
- Operated and maintained textile machinery to ensure consistent quality in production processes.
- Monitored machine performance, identifying issues and implementing corrective actions to minimize downtime.
- Trained new operators on equipment protocols and safety procedures, enhancing team efficiency and compliance.
Customer Service Representative
Alorica
Greensboro, NC
07.2017 - 07.2018
- Answered calls from clients to address needs, complaints, and issues with products or services, ensuring a positive customer experience.
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Assisted colleagues by training new staff on company policies and procedures to enhance team performance.
- Managed multiple customer accounts, ensuring accuracy and timely updates to maintain satisfaction levels.
Server
Tokyo Harbor
Forney, TX
11.2011 - 06.2017
- Trained new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Managed multiple tables, prioritizing tasks to enhance dining efficiency during peak hours.
Education
Associate of Applied Science - Nursing
Trinity Valley Community College
Terrell, TX06-2025
Skills
- Documentation
- Client support
- Task prioritization
- Regulatory compliance
- Customer Care
- Recordkeeping
- Compassionate care
- Critical thinking
- Clinical judgment
- Medical chart management
Timeline
Scale House Operator
Smurfit Kappa
01.2020 - 12.2021
CYO Machine Operator
Ralph Lauren
07.2018 - 12.2019
Customer Service Representative
Alorica
07.2017 - 07.2018
Server
Tokyo Harbor
11.2011 - 06.2017
Associate of Applied Science - Nursing
Trinity Valley Community College
Personal Information
Work Permit: Authorized to work in the US for any employer