JAZMIN TORREZ
6810 S. Central Ave Phoenix,AZ
Summary
Investigative claims professional with four years of experience conducting thorough investigations, analyzing evidence, and making liability determinations. Skilled in managing confidential information, maintaining detailed case files, and coordinating with attorneys and law enforcement. Currently pursuing a Bachelor’s Degree in Criminal Justice at Arizona State University, aiming to leverage strong legal support and case management skills as a Legal Support Specialist – Criminal at Maricopa County Attorney’s Office.
Overview
1
1
Language
4
4
years of professional experience
Work History
Auto Claim Specialist
State Farm
Tempe, AZ
10.2024 - 08.2026
- Investigated loss details, documented statements, and assembled claim evidence for timely adjudication.
- Reviewed auto claim files for coverage, liability, and policy applicability with consistent accuracy.
- Evaluated damages, repair estimates, and supporting records to determine fair settlement recommendations.
- Communicated claim status updates to policyholders and repair partners with clear, professional service.
- Coordinated with body shops, adjusters, and vendors to resolve claim issues efficiently.
- Applied claim handling procedures to prioritize workload and maintain accurate file documentation.
- Maintained high levels of accuracy in data entry, ensuring proper documentation for each claim processed.
- Provided empathetic support to customers during difficult situations while maintaining professional boundaries as an Auto Claim Specialist representative.
Claims Associate
State Farm
Tempe, AZ
08.2022 - 10.2024
- Processed routine claims transactions, maintaining compliance with company procedures and regulatory requirements.
- Documented case activity clearly in claims systems to maintain complete, organized records.
- Resolved customer concerns with professional service, preserving trust during sensitive claim situations.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Education
High School Diploma -
North High School
Phoenix Az05-2016
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ05-2027
Skills
- Attention to detail
- Organizational skills
- Time management
- Problem-solving abilities
- Workflow prioritization
- Multitasking
- Teamwork and collaboration
- Excellent communication
Languages
English
Timeline
Auto Claim Specialist
State Farm
10.2024 - 08.2026
Claims Associate
State Farm
08.2022 - 10.2024
Bachelor of Science - Criminal Justice
Arizona State University
High School Diploma -
North High School