Jazmina Garcia
Hialeah
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
19
19
years of professional experience
Work History
Personal Banker
Citibank
Miami
05.2025 - Current
- Analyzed client financial needs to recommend suitable products.
- Managed customer accounts and provided personalized banking solutions.
- Developed strong relationships with clients to foster loyalty and retention.
- Educated customers on financial products and services available.
- Assisted clients with transactions and inquiries in a timely manner.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Teller/Head Universal Banker
Citibank, N.A.
Miami
10.2018 - Current
- Prepared branch to pass audits by performing operational readiness on a daily basis
- Ensured ATMs were fully operational to provide uninterrupted service to customers.
- Achieved referral targets by actively promoting bank services to clients.
- Led lobby engagement with iPad to enhance client interactions and provide exceptional service.
- Answered customer inquiries regarding bank products and services.
- Followed up on requests from customers in a timely manner.
- Updated knowledge of banking products, services, policies, and regulations to better assist customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Manager
Macys
Hialeah
02.2013 - 10.2018
- Managed counter operations efficiently
- Followed up on purchases to ensure customer satisfaction
- Informed clients of promotions to increase engagement
- Organized events to introduce new products to clients
Assistant manager
New York and Company
Davie
01.2008 - 01.2013
- Exceeded sales goals through targeted strategies and team collaboration
- Earned multiple awards for delivering outstanding customer service and enhancing customer satisfaction
- Oversaw daily operations of Sales Associates and Cashiers to ensure efficient service and adherence to store policies.
Education
High School Diploma -
Skills
- Product and service sales
- Customer relationship management
- Banking regulations
- Financial analysis
- Customer relations
- Team management
- Bilingual
- Excellent communication skills
Languages
- English, Full professional proficiency
- Spanish, Full professional proficiency
References
References available upon request
Timeline
Personal Banker
Citibank
05.2025 - Current
Teller/Head Universal Banker
Citibank, N.A.
10.2018 - Current
Manager
Macys
02.2013 - 10.2018
Assistant manager
New York and Company
01.2008 - 01.2013