Jazmin Campbell
Jacksonville,FL
Summary
Driven Customer Service Representative with a proven track record at Complete Buying Realty, where I excelled in resolving customer complaints and enhancing loyalty through empathetic service and effective problem-solving. Skilled in active listening and critical thinking, I consistently maintained professionalism under pressure, significantly improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Complete Buying Realty
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bannerman Learning Center
Green Cove Springs05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Scheduling
- Follow-up skills
- Paperwork Processing
Timeline
Customer Service Representative
Complete Buying Realty
05.2022 - Current
Bannerman Learning Center