Jazmine Caraballo
Riverdale,NJ
Summary
Value-based care professional with 10+ years of healthcare experience supporting patient-centered care models. Extensive background in patient outreach, care coordination, and interdisciplinary collaboration. Proven ability to advocate for patients through complex barriers, while contributing to performance-driven, value-based care initiatives. Combines clinical insight, operational expertise, and compassionate communication to help patients and healthcare organizations succeed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Renal Service Coordinator
Interwell Health
03.2022 - Current
- Coordinated care by identifying in-network nephrologists and providers, scheduling appointments, and facilitating access to durable medical equipment and community resources to enhance patient care pathways.
- Educated patients with chronic kidney disease (CKD) on importance of nephrologist care, which led to increased patient engagement and higher appointment scheduling rates.
- Conducted high-volume patient outreach, assessing readiness and addressing objections to facilitate improved care adherence among patients.
- Advocated for patients by navigating barriers to care, identifying alternative solutions, and ensuring timely access to essential services.
- Collaborated with care teams, physicians, insurers, and community organizations to ensure continuity of care and improve patient outcomes.
- Maintained accurate, organized documentation of patient interactions, care coordination efforts, and outcomes in compliance with performance metrics.
- Consistently achieved outreach, timeliness, and appointment scheduling goals, contributing to departmental quality benchmarks and special projects.
- Demonstrated adaptability in dynamic workflows, proactively addressing shifting priorities and policy changes.
Patient Support Specialist
BioMatrix
Totowa, NJ
09.2019 - 03.2022
- Delivered compassionate, patient-centered service while resolving barriers to care and streamlining complex insurance processes.
- Supported patients undergoing specialty and infusion therapy by coordinating prescription refills, managing insurance re-authorizations, and maintaining compliance with HIPAA and state pharmacy regulations.
- Conducted patient outreach to schedule refills and gather clinical documentation.
- Built and maintained strong relationships with physician offices and field representatives to ensure timely prescription processing and optimal patient outcomes.
- Verified patient eligibility, processed E-scripts and faxes, entered demographic/insurance information to ensure timely therapy initiation.
- Ensured compliance with regulatory requirements including FDA, DEA, CMS, OSHA, ACHC, and URAC standards.
- Maintained up-to-date knowledge of applicable disease states and provided mentorship/training support to peers when needed.
- Assisted pharmacy operations teams with daily workflow, including dispensing, shipping, and data entry functions under pharmacist supervision.
Pharmacy Technician II
Morristown Medical Center
Morristown, NJ
05.2018 - 08.2019
- Accurately filled and prepared medication orders, extemporaneous compounds, and IV preparations for pharmacist verification, ensuring compliance with sterile technique and safety standards.
- Prepared IV admixtures, total parenteral nutrition (TPN), and hazardous drug compounds aseptically; documented batch production and coordinated treatments to minimize waste.
- Handled distribution requests via phone, fax, window, and electronic systems; expedited patient care through timely delivery of medications via pneumatic tube, hand delivery, or courier.
- Maintained inventory by stocking and replenishing carts/trays/kits, performing cart/bin exchanges, returning/discontinuing medications, and monitoring expiration dates to ensure availability and safety.
- Operated and maintained automated dispensing machines (ADM): refilled stock, resolved drawer errors, processed discrepancy reports, removed expired medications, and performed monthly inspections.
- Supported pharmacy operations by repackaging oral medications, applying barcodes/labels, and removing expired or recalled drugs while documenting all processes to maintain regulatory compliance.
- Collaborated with pharmacists, nurses, and healthcare staff to resolve medication-related issues, promote workflow efficiency, and ensure safe, timely patient care.
- Participated in departmental initiatives focused on cost savings, performance improvement, and customer satisfaction while maintaining compliance with NJ Board of Pharmacy regulations.
Lead Pharmacy Technician
Jerusalem Pharmacy
Clifton, NJ
10.2012 - 06.2018
- Accurately processed and filled prescriptions under pharmacist supervision, ensuring compliance with state and federal regulations.
- Managed daily workflow by entering prescriptions, preparing labels, counting/packaging medications, and processing refill requests, optimizing efficiency and ensuring timely service.
- Prepared and labeled compounded medications, extemporaneous preparations, and special packaging (e.g., blister packs, unit-dose) accurately and safely.
- Maintained pharmacy inventory by ordering, receiving, stocking, rotating, and removing expired medications.
- Assisted patients with prescription pick-up, refills, insurance claims, prior authorizations, and resolving coverage or co-pay issues.
- Provided patient-centered service by counseling on medication instructions, addressing questions, and fostering a welcoming environment to enhance patient satisfaction.
- Supported pharmacist with operational tasks, managing third-party billing issues, troubleshooting claims, and reconciling prescription orders to streamline processes.
- Supported regulatory compliance by maintaining accurate patient records, adhering to HIPAA requirements, and following state Board of Pharmacy standards.
Pharmacy Technician
CVS Health
Clifton, NJ
06.2006 - 10.2012
- Processed and filled prescriptions accurately and efficiently under pharmacist supervision while ensuring compliance with federal, state, and CVS policies.
- Managed pharmacy workflow across multiple stations including drop-off, data entry, filling, and pick-up, ensuring timely service delivery for patients.
- Counseled patients on refill requests, resolved insurance and co-pay issues, and supported adherence to chronic and specialty medications, enhancing overall patient satisfaction.
- Assisted patients and providers with insurance claims, prior authorizations, and problem resolution to support uninterrupted therapy.
- Maintained accurate patient records, safeguarded protected health information, and adhered to HIPAA and Board of Pharmacy standards.
- Completed CVS Pharmacy Technician Training Program and expanded responsibilities across prescription processing, clinical support, and insurance navigation.
- Collaborated with pharmacists, technicians, and front-store staff to exceed patient service expectations, contributing to positive store performance.
Education
High School -
Clifton High School
CliftonA.S - Human Services
Passaic County Community College
B.S - Bachelor of Social Science
Ramapo College
Skills
- Patient outreach and education
- Care coordination
- Effective communication
- Collaboration and teamwork
- Interdisciplinary teamwork
- Performance-driven execution
- Patient support
- Insurance navigation
- HIPAA compliance
- Pharmacy operations
- Prior authorizations
- Medication compounding
- Regulatory compliance
- Conflict resolution
- Patient advocacy
- Medication management
Certification
- PTCB National Certification
- NJ BOP Pharmacy Technician
Timeline
Renal Service Coordinator
Interwell Health
03.2022 - Current
Patient Support Specialist
BioMatrix
09.2019 - 03.2022
Pharmacy Technician II
Morristown Medical Center
05.2018 - 08.2019
Lead Pharmacy Technician
Jerusalem Pharmacy
10.2012 - 06.2018
Pharmacy Technician
CVS Health
06.2006 - 10.2012
High School -
Clifton High School
A.S - Human Services
Passaic County Community College
B.S - Bachelor of Social Science
Ramapo College