Tiana Fernandez
New Braunfels,USA
Summary
Dedicated service professional with a strong background in coordinating and managing service operations. Experienced in driving efficiency and enhancing customer experiences while fostering a collaborative team environment. Known for reliability and adaptability, equipped with key skills in communication and organization.
Overview
8
8
years of professional experience
Work History
Renal Service Coordinator
Interwell Health
06.2020 - 07.2024
- Specialty care coordinator dedicated to timely and accurate completion of supporting development of comprehensive care plans. Also collaborated with interdisciplinary teams for monitoring progress, adjusting plans to achieve target results. Managed about 25-30 calls per day, along with updating notes on clients requests.
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assessed customer needs and developed solutions to meet needs.
Certified Clinical Hemodialysis Technician
Satellite Healthcare
02.2018 - 06.2020
- Was primary direct care giver for patients undergoing dialysis treatments
- Worked closely with, and under direct supervision of registered nurses as an important member of patient care team.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
Certified Clinical Hemodialysis Technician
Davita
05.2016 - 02.2018
- Was the primary direct care giver for patients undergoing dialysis treatments.
- Worked closely with, and under direct supervision of registered nurses as an important member of the patient care team.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
Education
Clinical Medical Assistant -
Western Technical College
El Paso, TX12.2015
High School Diploma -
Mira Loma High School
Sacramento, CA05-2014
Skills
- Excellent Customer service
- Goal Setting
- Telephone communication
- Team building
- Communication
- Adaptability
- Organization
- Reliable
- Time Management
- Professionalism
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Renal Service Coordinator
Interwell Health
06.2020 - 07.2024
Certified Clinical Hemodialysis Technician
Satellite Healthcare
02.2018 - 06.2020
Certified Clinical Hemodialysis Technician
Davita
05.2016 - 02.2018
Clinical Medical Assistant -
Western Technical College
High School Diploma -
Mira Loma High School
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