Jazmine Crespo
Palmetto,FL
Summary
Dedicated professional with experience in fast-paced environments, skilled in customer service and problem resolution. Successfully trained new employees and ensured compliance with safety protocols, contributing to high levels of customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
Palmetto, FL
11.2024 - Current
- Scanned packages using handheld devices for tracking purposes.
- Loaded and unloaded packages from delivery trucks.
- Sorted packages by destination for efficient processing.
- Operated conveyor belts to facilitate package movement.
- Maintained a clean and organized workspace to ensure safety.
- Followed safety protocols to prevent workplace accidents.
- Trained new employees on package handling procedures to ensure compliance and accuracy.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages by destination and service type using handheld scanner to streamline processing.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects, documenting issues to maintain quality control.
- Labeled parcels accurately according to company guidelines.
Server
Sailfish Grill
Parrish, FL
08.2023 - 01.2024
- Provided excellent customer service and addressed guest inquiries promptly.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service techniques.
- Processed payments accurately using point-of-sale systems.
- Handled customer complaints professionally to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Stocked service areas with supplies during slow periods.
Host/Food Runner
Sunset Grill
Ruskin, FL
03.2022 - 02.2023
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed seating arrangements to optimize guest flow and comfort.
- Coordinated with servers to ensure timely table assignments.
- Maintained cleanliness and organization of the host station.
- Assisted in managing reservations and waitlists effectively.
- Provided information about menu items and daily specials to guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Customer Service Representative
McDonalds
Ruskin, FL
05.2020 - 04.2022
- Assisted customers with menu selections and answered product inquiries.
- Processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining and kitchen areas.
- Resolved customer complaints promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth service flow.
- Trained new staff on customer service protocols and procedures.
- Ensured compliance with food safety standards during operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Lennard High School
Ruskin05-2021
Skills
- Package scanning
- Package sorting
- Conveyor operation
- Safety compliance
- Damage inspection
- Inventory management
- Customer assistance
- Complaint resolution
- Team collaboration
- Point-of-sale systems
- Effective communication
- Conflict resolution
- Customer service
Timeline
Package Handler
FedEx
11.2024 - Current
Server
Sailfish Grill
08.2023 - 01.2024
Host/Food Runner
Sunset Grill
03.2022 - 02.2023
Customer Service Representative
McDonalds
05.2020 - 04.2022
High School Diploma -
Lennard High School