JAZMINE DATTOLI
El Paso
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Payor Credentialing
UMC
El Paso, TX
06.2024 - Current
- Coordinated data collection and verification from primary sources for accurate provider profiles.
- Developed and maintained electronic databases to streamline credentialing workflows.
- Collaborated with healthcare providers to resolve discrepancies in documentation promptly.
- Monitored ongoing compliance of providers with state and federal regulations effectively.
- Served as liaison between internal departments and external stakeholders regarding credentialing inquiries.
Healthcare Customer Support
Accolade
El Paso
06.2023 - 06.2024
- Provided excellent customer service by addressing questions about plant care and maintenance promptly and professionally.
- Delivered exceptional customer service by addressing concerns promptly, resulting in increased client retention rates.
- Reduced customer complaints by effectively addressing and resolving service-related concerns in a timely manner.
Front Office Receptionist
HCA
El Paso TX
01.2023 - 05.2023
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Maintained electronic health records with a focus on data integrity and confidentiality compliance.
- Streamlined check-in/check-out procedures, reducing patient wait times significantly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Enrolled Agent
Enroller , Vigilance Health
El Paso, TX
02.2022 - 01.2023
- Enroll patients into our care management program and help understand the care management program
- Call patients daily and update any phone numbers that need to be updated
- Monitored medical services to assess care quality and resource allocation.
Medical Assistant
ELP Gastro and liver
El Paso, TX
08.2020 - 12.2022
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Cleaned, prepared and maintained examination rooms and treatment areas
- Provided clinical support for patient care delivery
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height
- Communicated with patients and families proactively to gather information on patient's condition
- Assisted with medical necessity documentation to expedite approvals and confirm appropriate follow-up
- Reviewed accuracy and completeness of information requested and verified presence of all supporting documentation
- Documented all prior authorization information in patient profiles, including approval dates and prior authorization numbers
- Reviewed denials and submitted appeals to gain approval from insurance companies
- Processed referrals and submitted medical records to insurance carriers to expedite prior authorization processes
- Reached out to employers and references to check applicant's answers and collect additional information
- Attended Liver Tumor Board meetings every Wednesday and documented doctors recommendations
- Made appointments and referrals for patients.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
- Created master spreadsheet to record procedures, denials and approvals.
- Compiled customer demographic, allergy and medical history background.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Laser Technician
Femme Physique
El Paso, TX
12.2017 - 04.2019
- Determined appropriate laser settings and techniques to deliver optimal treatments
- Documented required case activities without breaking HIPAA guidelines
- Assisted physicians, hospitals and ancillary staff during procedures
- Worked with physicians and staff to assess treatment implementation and resource utilization related to laser equipment
- Monitored and maintained optimum laser equipment function without interfering in treatment procedures
- Minimized the risk of infection to clients by keeping all work areas and instruments clean and properly sterilized
- Assisted the doctor applying Botox and other cosmetic procedures.
Medical Assistant
Dr. Jose Zamudio
El Paso, TX
07.2017 - 04.2019
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Provided clinical support for patient care delivery
- Cleaned, prepared and maintained examination rooms and treatment areas
- Greeted patients warmly and assisted Physician in preparing patients for exams and
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Incorporated outside records into charts and EHR.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Notified ordering providers of denied authorizations.
- Coordinated resolutions for issues and appealed denied authorizations.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Waitress
German Pub
El Paso, TX
11.2014 - 06.2017
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Received guest complaints and responded in line with company policy
- Trained new servers and bussers in company values, culture and policies
- Communicated with bar staff to clarify beer and wine offerings, flavor profiles and pairings
- Provided beer, wine and cocktail suggestions to accompany meal choices
- Wiped down and cleared tables quickly to reduce customer wait times
- Operated POS system to issue bills and collect payments
- Removed dishes and glasses from FOH areas to prepare for cleaning.
Education
Certified Medical Assistant -
Brightwood College
EL Paso, TXHigh School Diploma -
Del Valle High School
El Paso, TXAssociate of Arts - Accounting
University of Phoenix
El Paso02-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Payor Credentialing
UMC
06.2024 - Current
Healthcare Customer Support
Accolade
06.2023 - 06.2024
Front Office Receptionist
HCA
01.2023 - 05.2023
Enrolled Agent
Enroller , Vigilance Health
02.2022 - 01.2023
Medical Assistant
ELP Gastro and liver
08.2020 - 12.2022
Laser Technician
Femme Physique
12.2017 - 04.2019
Medical Assistant
Dr. Jose Zamudio
07.2017 - 04.2019
Waitress
German Pub
11.2014 - 06.2017
High School Diploma -
Del Valle High School
Certified Medical Assistant -
Brightwood College
Associate of Arts - Accounting
University of Phoenix