Jazmine Dominguez
Carpentersville,IL
Summary
Positive and upbeat with strong communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
High School Diploma, Streamwood High School
Administrative Generalist
Altorfer CAT
2023.07 - Current
- Answer calls coming into the switchboard, determine the nature of business before forwarding the call and route accordingly.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Displayed exceptional customer service and communication skills.
- Assist customers with transactions with parts or general merchandise on DBS and Converge.
- Experience with Parts.cat.com
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Work closely with Parts management to assist as needed with limited parts transactions as a backfill for the back order / parts admin roles and special projects using Microsoft Excel and Partsviz.
Fraud Specialist
JP Morgan Chase
2022.12 - 2023.02
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to clients and company personnel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Teller Supervisor
KCT Credit Union
2018.01 - 2022.12
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of Credit Union products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Counted cash drawers and made bank deposits.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted credit union products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Service Representative
KCT Credit Union
2017.01 - 2018.01
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information about company products and services, and capitalized on upsell opportunities.
Teller
KCT Credit Union
2015.08 - 2017.01
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Cashier
Target
2013.08 - 2015.08
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Streamwood High School
Streamwood, ILSkills
- Customer Service
- Time Management
- Adaptability
- Service Quality
- Attention to Detail
- Complex Problem-Solving
- Dependable and Responsible
- Multitasking
- Problem Resolution
- Verbal And Written Communication
- Customer Needs
Timeline
Administrative Generalist
Altorfer CAT
2023.07 - Current
Fraud Specialist
JP Morgan Chase
2022.12 - 2023.02
Teller Supervisor
KCT Credit Union
2018.01 - 2022.12
Service Representative
KCT Credit Union
2017.01 - 2018.01
Teller
KCT Credit Union
2015.08 - 2017.01
Cashier
Target
2013.08 - 2015.08
High School Diploma, Streamwood High School
High School Diploma -
Streamwood High School
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