Jazmine Fernandez
baytown
Summary
Assistant property manager/ leasing specialist,
excelling in tenant relations and conflict resolution, Skilled in payment collection and property inspections, I enhanced tenant satisfaction and retention through effective communication and relationship building. Committed to delivering exceptional service while ensuring compliance with fair housing regulations.
Offering strong organizational and interpersonal skills, eager to learn and grow in property management. Brings understanding of administrative tasks and tenant relations, focusing on effective communication and coordination. Ready to use and develop problem-solving and multitasking abilities in Assistant Property Manager role.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Auroxinc
02.2025 - 03.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Property Manager
Assetliving
01.2024 - 02.2025
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
Leasing Consultant
Cornerstone Residential Management
07.2022 - 01.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Leasing Consultant
ASCENTION Munlti Family
03.2019 - 01.2020
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Education
High School Diploma -
Goose Creek Memorial
Baytown, TX05-2019
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Relationship building and rapport
- Leasing and sales
- Property management
- Payment collection
- Database management
- Marketing and advertising
- Training and mentoring
Timeline
Assistant Property Manager
Auroxinc
02.2025 - 03.2025
Assistant Property Manager
Assetliving
01.2024 - 02.2025
Leasing Consultant
Cornerstone Residential Management
07.2022 - 01.2023
Leasing Consultant
ASCENTION Munlti Family
03.2019 - 01.2020
High School Diploma -
Goose Creek Memorial
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