Jazmine Jackson
Denver,CO
Summary
Demonstrates professionalism and teamwork, adept at solving complex problems and fostering positive client relationships. Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Customer Experience Consultant
CarMax
08.2024 - Current
- Automotive Sales Associate
- Enhanced client satisfaction by delivering customized tailored recommendations to individual needs.
- Utilized specialized software to capture and process data.
- Inbound/outbound calls
- Appointment scheduling
- Ran finance applications
Security Officer
DC Star Security
Denver, CO
11.2022 - 06.2024
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Personal Care Providers/CNA
Apollo Home Services
Aurora, CO
01.2021 - 11.2022
- Communicated effectively with healthcare team to coordinate patient care plans.
- Employed infection control protocols to maintain sterile environment.
- Supported mobility exercises to enhance patient physical well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
East High School
Denver, CO05.2021
Skills
- Strategic thinking
- Customer empathy
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Active listening
- Client relationship management
- Professionalism
- Sales strategy
- Microsoft office
- Time management
Timeline
Customer Experience Consultant
CarMax
08.2024 - Current
Security Officer
DC Star Security
11.2022 - 06.2024
Personal Care Providers/CNA
Apollo Home Services
01.2021 - 11.2022
East High School