Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jazmine Jimenez

Albuquerque

Summary

Versatile and bilingual healthcare professional with a proven track record at UNM Hospital, enhancing patient satisfaction through efficient scheduling and exceptional customer service. Skilled in HIPAA compliance and office administration, I excel in streamlining operations and improving care delivery. My background also includes leadership roles in fast-paced retail environments, where I implemented effective service strategies and mentored new staff.

Overview

5
5
years of professional experience

Work History

Outpatient Clerk

UNM Hospital
07.2022 - Current
  • Enhanced patient satisfaction by efficiently scheduling and managing appointments for outpatient services.
  • Expedited referral management by diligently tracking pending referrals, obtaining necessary authorizations, and following up on appointment confirmations.
  • Assisted in coordinating specialty clinics, facilitating access to specialized care for patients with complex medical conditions.
  • Assisted administration with quality improvement projects, contributing to the ongoing enhancement of outpatient care services.
  • Contributed to the development of clinic policies and procedures through active participation in staff meetings and continuous improvement initiatives.
  • Sorted incoming correspondence promptly and accurately directed it to appropriate departments or personnel within the facility.
  • Contributed to optimal resource utilization by monitoring inventory levels of office supplies regularly ordering stock as needed.
  • Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, billing, and insurance matters.

Fresh Food Associate

Walmart
08.2021 - 07.2022
  • Assisted in inventory management by keeping track of stock levels.
  • Prepared food items according to health and safety standards.
  • Stocked fresh produce, ensuring items were rotated for quality.
  • Maintained cleanliness and organization of fresh food displays and shelves.
  • Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.

Fast Food Manager

Little Ceasars
05.2020 - 08.2021
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

Associate of Applied Science - Science

Central New Mexico Community College
Albuquerque, NM
05-2024

Associate of Science - Science

Central New Mexico Community College
Albuquerque, NM
05-2024

Skills

  • HIPAA compliance
  • Follow-up coordination
  • Office administration
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Appointment management
  • Healthcare
  • Bilingual Spanish and English
  • Customer service
  • Data entry
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Outpatient Clerk

UNM Hospital
07.2022 - Current

Fresh Food Associate

Walmart
08.2021 - 07.2022

Fast Food Manager

Little Ceasars
05.2020 - 08.2021

Associate of Applied Science - Science

Central New Mexico Community College

Associate of Science - Science

Central New Mexico Community College

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Jazmine Jimenez