Jazmine Leonard

• Supervises daily virtual message workflows, monitoring completion of triage and follow-up tasks to ensure timely safe patient care across multiple primary care and gastroenterology sites
• Oversaw high-volume virtual patient messages, managing 64 messages per day with timely triage, routing, and resolution across multiple providers and clinics.
• Increased nurse message resolve rate from 56% to 65% by optimizing workflows and performing best practices
• Provided clinical supervision and escalation support for complex telephonic and electronic inquiries, ensuring appropriate care decisions and emergency preparedness in virtual setting
• Reviews clinical documentation for accuracy and completeness across high-volume patient encounters, escalating discrepancies and ensuring appropriate documentation of clinical decision-making for continuity of care.

• Supervised and coordinated daily activities of 5 LPNs/MAs, aligning assignments with clinic priorities and monitoring completion of rooming, procedures, and discharge tasks
• Supervised and coordinated daily activities of 5 LPNs/MAs, aligning assignments with clinic priorities to ensure timely completion of rooming, procedures, and discharge tasks
• Led clinic workflow and room reorganization initiatives, developing work plans that enhanced patient throughput and minimized bottlenecks to meet business priorities and deadlines
• Implemented patient communication and wait time strategies, leveraging feedback and satisfaction data to enhance patient-centered operations and maintain high service ratings
• Participated in safety huddles, policy updates, and supported Joint Commission readiness

• Coordinated day-to-day clinic operations with providers and administrative staff, ensuring policies and procedures were followed and appointments ran on time
• Identified and implemented streamlined rooming and discharge processes, collaborating with leadership to align workflows with organizational best practices, improving patient throughput
• Streamlined medication administration by achieving a 100% medication scanning rate, ensuring accuracy and efficiency in patient care
• Supported operational initiatives to improve readiness and efficient patient flow during a newly opened clinic

• Managed complex patient assignments (1:4 couplets, up to 8 patients) while coordinating with physicians, lactation consultants, and ancillary teams to ensure safe, effective care delivery
• Standardized patient and family education on postpartum and newborn care to enhance discharge readiness and minimize post-discharge complications

• Ensured clinical documentation accuracy and completeness in high-acuity setting, reflecting real-time changes in patient condition to support accurate diagnosis and care coordination
• Provided care for 1:4 patient ratio on high acuity cardiac telemetry and stroke unit, monitoring cardiac rhythms and neurological status, escalating changes in condition promptly to enhance patient outcomes

Conducted continuous rhythm interpretation and rapid intervention, facilitating early detection of arrhythmias and stroke deterioration to improve patient safety

• Managed daily operations for up to 10 dialysis patients per shift, coordinating tech workflows and treatment schedules to ensure regulatory compliance and optimal patient care
• Coached patients on treatment adherence to enhance quality of care and support continuity within recurring patient panel
• Conducted routine checks of equipment, water quality, and safety protocols, ensuring compliance during regulatory reviews and audits