Jazmine Marie Mosely

• Manage high-volume inquiries as a Request for Information (RFI) Agent, successfully correcting and resubmitting member applications to Medicare for final coverage decisions, directly impacting enrollment accuracy.

• Resolve complex application errors, including correcting Medicare numbers, Special Enrollment Dates, and Date of Birth, ensuring compliance and continuity of member coverage.

• Maintain meticulous documentation in the CareConnects system, accurately notating phone interactions and actions taken for all inquiries from members, brokers, and authorized third parties (including Power of Attorney).

• Enhance member data integrity by consistently and accurately updating permanent and mailing addresses, alongside processing other vital demographic and application corrections.

• Orchestrated the scheduling and management of therapy appointments, optimizing alignment with therapist availability and patient requirements.
• Oversaw the maintenance of comprehensive patient records, encompassing therapy sessions, treatment plans, and therapist documentation.
• Collaborated with therapists to streamline scheduling processes and enhance patient flow, implementing rescheduling strategies when required.
• Conducted thorough verification of patient eligibility, insurance, and medical history to facilitate seamless therapy service delivery.
• Ensured adherence to U.S. Navy healthcare standards and clinic protocols in therapy scheduling and patient management.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

• Maintained compliance with OSHA standards, sterilization procedures, HIPPA and blood borne pathogen regulations.
• Maintained a clean, sterile, and positive environment thus ensuring patient comfort and safety.
• Properly sterilized dental instruments and examination rooms in accordance with infection control policies.
• Assisted in six-handed dentistry and other chairside duties.

• Answered requests from consumers, businesses, and medical professionals.
• Kept medical records current and accurate to maintain smooth operations.
• Expedited authorization requests and spoke to members regarding eligibility and benefits.

• Created and implemented store displays, promoting sales and growth.
• Developed key customer relationships to increase sales.
• Identified customer needs to deliver relevant product solutions and meet target budgets.
• Boosted client satisfaction by offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.

• Engaged with customers to understand and resolve issues and answer questions.
• Dispatched service providers to customers in need of a tow, jumpstart, key lockout, etc.
• Displayed strong telephone etiquette effectively handling difficult calls.
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.