Jazmine MOLINA
Riverside,CA
Summary
A positive-minded and hardworking individual who consistently strives for excellence. Possessing strong problem-solving skills, committed to promptly resolving any issues that may arise. Detail-oriented team player with strong organizational skills. Adept at handling multiple projects simultaneously, ensuring a high degree of accuracy in all tasks undertaken.
Overview
9
9
years of professional experience
Work History
Dispatch / Customer Service
HYPERWOLF; High Tech Support LLC.
02.2020 - Current
- Providing exemplary customer service for all returning & new clients.
- Developed and implemented customer service policies and procedures.
- Answered phone calls and responded to customer emails.
- Verifying that all customers have the correct documentation for delivery.
- Scheduled, monitored and organized delivery routes.
- Providing accurate updates to all orders when requested by the driver or customer.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitoring online platforms.
- Confirming all areas within coverage zones are active & working properly through the website.
- Setting up Scheduled Deliveries for next day.
- Answering phone calls through the customer service line.
- Communicating with customers through our online Live Chat
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
Receptionist & Customer Service
SHATTER LLC.
07.2019 - 02.2020
- Responded to inquiries from callers seeking information.
- Organized, maintained and updated information in computer databases.
- Provided efficient and courteous service to customers at all times.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided product information and resolved concerns to assist customers.
- Helped customers find products they want/need for certain conditions.
- Rang up customers using a cash register as well as POS system to complete transactions.
- Organized display.
- Daily cleaning.
Receptionist / Customer Service
Love Faith & Unity
09.2018 - 02.2020
- Social media.
- Kept reception area clean and neat to give visitors positive first impression.
- Rang customers up using the cash register as well as POS system to complete transactions.
- Deep cleaning was done every night after closing; cleaning/disinfecting all surfaces, sweeping & mopping.
- Transferred to new locations as needed; Worked at a total 5 locations for this company.
- Provided product information and resolved concerns to assist customers.
- Provided efficient and courteous service to customers at all times.
Bakery Assistant Manager
Nestle Tollhouse Cafe
05.2016 - 04.2018
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained cleanliness and hygiene in bakery premises.
- Established performance goals and empowered bakers to exceed targets.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Arranged bakery displays to showcase baked goods, cakes, and cookies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained outside relations with selling partners.
- Preformed weekly drop offs for special events.
Sales Associate
The Children's Place Outlet
03.2015 - 08.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - History
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Bloomington High School
Bloomington, CA06.2014
Skills
- Analytical & problem-solving skills
- Multitasking & organizational skills
- Ability to answer a high volume of calls & chats daily
- Problem Assessment
- Driver Assistance
- Effective Communication
- Customer Support
- Cash Register Operations
- Dispatch Procedures
- Attentiveness
- Route Planning and Adjustment
- Customer Education
- Data Entry
- Delegating Work
- Adaptability
References
References available upon request
Timeline
Dispatch / Customer Service
HYPERWOLF; High Tech Support LLC.
02.2020 - Current
Receptionist & Customer Service
SHATTER LLC.
07.2019 - 02.2020
Receptionist / Customer Service
Love Faith & Unity
09.2018 - 02.2020
Bakery Assistant Manager
Nestle Tollhouse Cafe
05.2016 - 04.2018
Sales Associate
The Children's Place Outlet
03.2015 - 08.2016
No Degree - History
Chaffey College
High School Diploma -
Bloomington High School
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