Jazmine Orgertrice
Dispatcher
Decatur,GA
Summary
Customer Service Representative with over 8 years of experience excels in leveraging data analytics and innovative technologies to streamline operations and enhance customer satisfaction. Skilled in multitasking and utilizing excellent communication skills to address customer needs effectively, ensuring high levels of service in fast-paced environments. Demonstrates a strong ability to analyze customer data, optimizing service delivery and fostering significant improvements in operational efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
Express Mile,LLC.
04.2020 - Current
- Develop and conduct training programs for dispatchers to enhance their skills in route planning, communication, and problem-solving.
- Implement and optimize efficient routing strategies to ensure timely delivery of goods and services, minimizing fuel costs and maximizing resource utilization.
- Ability to be attentive and responsive for the duration of your scheduled day under minimal supervision.
- Analyze operational data and performance metrics to identify opportunities for process improvement and cost savings in dispatch operations at Express Mile, LLC.
- Assess and enhance safety protocols and compliance measures within dispatch operations to ensure regulatory standards are met and maintained for transportation industry at Express Mile, LLC.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Frequently interacts with customers and field personnel via phone, email, platform messaging, and instant messenger.
Customer Service Representative
Arise
09.2018 - 03.2020
- Leverage virtual communication tools effectively to provide seamless customer service experiences in remote work environment.
- Utilize strong problem-solving skills to quickly and efficiently resolve customer issues while maintaining positive and empathetic attitude.
- Demonstrate adaptability and problem-solving skills to address various customer inquiries efficiently and effectively, ensuring high levels of customer satisfaction.
- Show initiative in seeking out additional training and self-improvement opportunities to enhance customer service skills and stay updated on industry trends and best practices.
- Implement data-driven strategies to identify customer trends and preferences, enabling personalized customer interactions and improving overall customer satisfaction levels.
- Monitor customer interactions and feedback across virtual communication channels to identify potential areas for improvement and develop strategies to enhance overall customer satisfaction and loyalty.
- Managed approximately 50 incoming calls per day from customers.
Data Entry Clerk
Addeco
08.2016 - 05.2018
- Implement data quality control measures to ensure accuracy and integrity of database entries, reducing errors and improving overall data management efficiency.
- Implementing data quality checks to ensure accurate and reliable information entry.
- Identify and recommend process improvements to enhance data entry speed and accuracy, increasing productivity and efficiency within organization.
- Develop and implement automated data validation processes to streamline data entry and minimize human error, increasing efficiency and accuracy in database management.
- Conduct regular audits of data entry practices and procedures to identify areas of improvement and ensure compliance with data management standards, leading to increased data accuracy and efficiency.
- Managed approximately 50 incoming calls per day from customers.
Education
High School Diploma -
Creekside High School At Fairburn, Ga
Fairburn, GA05.2012
Skills
- Excellent Customer Service Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Exceeding Metrics
- Data Analytics
- Communication Management
- Fast Typing Speed
- Paperwork Processing
Personal Information
Title: Customer Service Representative
Timeline
Dispatcher
Express Mile,LLC.
04.2020 - Current
Customer Service Representative
Arise
09.2018 - 03.2020
Data Entry Clerk
Addeco
08.2016 - 05.2018
High School Diploma -
Creekside High School At Fairburn, Ga