Jazmine Ortega
Sunland Park,NM
Summary
Experienced Case Manager with a proven track record in supporting vulnerable populations through comprehensive social work practices. Excels in high-pressure environments, demonstrating exceptional problem-solving, client advocacy, and team collaboration skills. Efficiently manages caseloads and utilizes case management software to enhance client service and case resolution efficiency.
Overview
11
11
years of professional experience
Work History
Case Manager
Southwest Key Programs
Canutillo, TX
11.2022 - Current
- Facilitated the reunification process by conducting initial interviews and assessments, streamlining the path to family reunification under ORR guidelines.
- Staffed cases weekly and submitted in a timely manner under ORR guidelines.
- Implemented and maintained rigorous case documentation, ensuing all activities were tracked efficiently and in compliance with confidentiality standards.
- Worked with other departments to better assist the child's needs.
- Utilized case management software and databases for efficient information tracking.
- Keep up to date of children's cases with case review.
- Maintained confidentiality and adhered to professional ethics and standards.
- Led educational sessions on rules, fraud and PSA, empowering children and their families with critical knowledge.
- Advocated on behalf of clients to secure necessary services and support.
FSC/DI II
Aprendamos
Las Cruces, NM
07.2021 - 11.2022
- Worked with children ages 0-3 with developmental delays.
- Provided the developmental services to the child in their natural environment, meeting needs defined on the IFSP.
- Reached out to parents to ensure services are helping and asked for questions/concerns.
- Conducted assessments of clients' behavioral, emotional, cognitive, and physical abilities.
- Maintained detailed records of client information including medical history, diagnosis, treatment plans, and progress notes.
- Advised parents on how best to address difficult behaviors exhibited by their children.
- Facilitated family meetings to discuss individual and family goals.
- Provided case management services including resource referrals, advocacy, monitoring and follow-up activities.
- Engaged families in the development of their own personal and family goal setting plans.
- Maintained accurate records of client contacts through written notes or electronic documentation systems.
- Monitored client progress by conducting regular phone calls or face-to-face visits.
- Collaborated with families, schools, and other professionals to create comprehensive care plans for individuals.
BSW Student Intern
El Paso County Probate Court No. 2
El Paso, TX
08.2020 - 05.2021
- Assisted individuals with intellectual disabilities under Guardianship.
- Conducted annual court visits and completed biopsychosocial assessments to complete client reports and submit to the court.
- Attended weekly team meetings and provided feedback on projects.
- Organized client files in an efficient manner to ensure quick access when needed.
- Ensured that all paperwork was completed accurately and timely according to state laws and regulations.
Sales Associate
US Polo
Canutillo, TX
06.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Key Holder/Sales Lead
Dollar General Market
Sunland Park, NM
08.2017 - 10.2018
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Cashier
Kmart, Sears Holding
El Paso, TX
07.2017 - 08.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Server
Wing Daddy's Sauce House
El Paso, TX
03.2017 - 06.2017
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Crew Member
McDonald's
El Paso , TX
10.2014 - 03.2017
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Restaurant Team Member
Whataburger
El Paso, TX
01.2014 - 10.2014
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Followed health code regulations when handling food items safely.
- Processed payments accurately and efficiently using POS system.
Sales Associate
Aeropostale
El Paso, TX
10.2013 - 12.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
BSW Degree -
New Mexico State University
Las Cruces, NM05.2021
Electives -
Dona Ana Community College
Sunland Park, NM01.2019
Skills
- Case Management Software Proficiency
- Time Management
- Client Data Privacy
- Can conduct client interviews/visits
- Multitask
- Customer Service
- Communication Skills
- Client Advocacy
- Case Management
- Performance Tracking
- Problem-Solving
- Case Planning
- Organization and Multitasking
- Client assessment
- Documentation And Reporting
- Conflict Resolution
- Decision-Making
- Email and Telephone Etiquette
- Staff education and training
- Positive Attitude
Languages
Spanish and English
Projects
Bachelor Student Social Work Association — NMSU (August 2020 - May 2021), Participated in meetings and study nights and had a responsibility to complete community service hours.
The National Society of Leadership and Success ― NMSU (May 2021), Participated in discussions/meetings with other members about twice a month. Conducted action steps to complete a desired goal for the Spring semester and learned more about leadership skills.
Awards
Blue Cross and Blue Shield of New Mexico Workforce (August 2020-May 2021) Scholarship
The Hispanic Faculty/Staff Caucus of NMSU (May 2021) Academic/Leadership Graduation Stole
Accomplishments
Blue Cross and Blue Shield of New Mexico Workforce (August 2020-May 2021) Scholarship.
The Hispanic Faculty/Staff Caucus of NMSU (May 2021) Academic/Leadership Graduation Stole.
Affiliations
Bachelor Student Social Work Association — NMSU (August 2020 - May 2021)
Participated in meetings and study nights and had a responsibility to complete community service hours.
The National Society of Leadership and Success — NMSU (May 2021)
Participated in discussions/meetings with other members about twice a month. Conducted action steps to complete a desired goal for the Spring semester and learned more about leadership skills.
Animal Rescue League — Dona Ana Community College (January 2018)
Cleaned dog cages, washed food bowls and did the laundry.
Women’s Intercultural Center — Dona Ana Community College (January 2018)
Took pictures of events and helped decorate the establishment based on their holidays and organized clothing store. .
Languages
English
Professional
Spanish
Professional
Timeline
Case Manager
Southwest Key Programs
11.2022 - Current
FSC/DI II
Aprendamos
07.2021 - 11.2022
BSW Student Intern
El Paso County Probate Court No. 2
08.2020 - 05.2021
Sales Associate
US Polo
06.2019 - 12.2019
Key Holder/Sales Lead
Dollar General Market
08.2017 - 10.2018
Cashier
Kmart, Sears Holding
07.2017 - 08.2017
Server
Wing Daddy's Sauce House
03.2017 - 06.2017
Crew Member
McDonald's
10.2014 - 03.2017
Restaurant Team Member
Whataburger
01.2014 - 10.2014
Sales Associate
Aeropostale
10.2013 - 12.2013
BSW Degree -
New Mexico State University
Electives -
Dona Ana Community College