
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing business. Goal-oriented representative effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.