Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAZMINE QUARLES

Indianapolis,IN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing business. Goal-oriented representative effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.

Overview

5
5
years of professional experience

Work History

Insurance Specialist

Meduit
01.2024 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Life Insurance Agent

Premier producers group
01.2023 - 01.2024
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Obtained underwriting approval by completing application for coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Waitress

Red Lobster
12.2019 - 01.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.

Healthcare Customer Service Representative

CareSource
09.2021 - 02.2022
  • Managed customer inquiries through telephone, email and social media interfaces.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.

Education

Some College (No Degree) -

Ivy Tech Community College of Fort Wayne
Fort Wayne, IN

High School Diploma -

Lawrence North High School
Indianapolis, IN
06.2017

Skills

  • Policy Management
  • Underwriter Collaboration
  • Client Account Management
  • Insurance Policy Sales
  • Documentation skills
  • Account management
  • Client relations

Timeline

Insurance Specialist

Meduit
01.2024 - Current

Life Insurance Agent

Premier producers group
01.2023 - 01.2024

Healthcare Customer Service Representative

CareSource
09.2021 - 02.2022

Waitress

Red Lobster
12.2019 - 01.2023

Some College (No Degree) -

Ivy Tech Community College of Fort Wayne

High School Diploma -

Lawrence North High School
JAZMINE QUARLES