Jazmine Smith
Summary
Dedicated professional with extensive experience in case management, retail and surgical coordination. Proven ability to educate patients on treatment options while ensuring compliance with regulations. Committed to enhancing patient experiences through effective communication and resource management.
Overview
11
11
years of professional experience
Work History
Case Manager
AssistRx
Overland Park, KS
04.2024 - Current
- Coordinated patient care by assessing needs and facilitating access to appropriate resources.
- Developed individualized care plans in collaboration with healthcare providers and patients.
- Monitored patient progress, ensuring adherence to treatment protocols and adjusting plans as necessary.
- Educated patients on medication management and available support services to improve health outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Developed and implemented individualized care plans to address diverse client needs effectively.
Surgery Scheduling Coordinator
Gastrointestinal Associates and Endoscopy Center
Overland Park, KS
12.2019 - 04.2024
- Coordinated surgery schedules for multiple physicians to optimize patient flow and resource utilization.
- Managed patient communications to confirm appointments and address inquiries, ensuring a positive experience.
- Maintained accurate electronic health records (EHR) to support seamless data access and compliance with regulations.
- Collaborated with medical staff to identify scheduling conflicts and implement solutions to enhance operational efficiency.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Assisted with medical coding and billing tasks.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Pharmacy Technicican
CVS Pharmacy, Retail
Kansas City, KS
01.2015 - 11.2019
- Processed and dispensed medications accurately while adhering to safety protocols.
- Assisted pharmacists in managing inventory levels and ensuring proper stock rotation.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate patient records and prescription details using pharmacy management software.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Harmon Highschool
KsSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Excellent written and oral communication
- Good communication skills
- Customer support
- Customer relations
- Strong work ethic
- Data entry
- Time management skills
- Attention to detail
Timeline
Case Manager
AssistRx
04.2024 - Current
Surgery Scheduling Coordinator
Gastrointestinal Associates and Endoscopy Center
12.2019 - 04.2024
Pharmacy Technicican
CVS Pharmacy, Retail
01.2015 - 11.2019
High School Diploma -
Harmon Highschool