Jazmine Torres

● Schedule appointments and address incoming calls

● Skilled at handling large call volumes

● Ability to navigate through various PC applications to assist members

appropriately.

● Use excellent verbal, written, and interpersonal communication skills to communicate with all other parties

● Present a professional and mature demeanor to provide excellent customer service in a professional environment

● Schedule appointments and address incoming calls

● Check in and check out patients throughout the day

● Collect Copays, Deductibles, Co Insurances and appropriate balances

● Bill Vision Plans for Optometry to various vision insurances

● Request prior authorizations and retros for HMO patients

● Check patient insurance eligibility for various different insurance plans

● Translate for various patients throughout the day

● Prepared orders for shipment by systematically picking, packing and labeling merchandise.

● Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.

● Recorded information, shortages and discrepancies to keep records current and accurate.

● Collected histories, vitals and current complaints via patient interviews.

● Maintained detailed records of test results by entering data and patient information into computer.

● Sanitized, restocked and organized exam rooms and medical equipment.