Jazmine Valdez
Laredo
Summary
Resourceful Bilingual Customer Service Representative known for high productivity and ecient task completion. Specialize in eective communication, problem-solving, and time management skills. Excel in empathy, adaptability, and conict resolution, ensuring positive customer interactions and resolutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Cavender's Western Outfitters
Laredo
11.2025 - 12.2025
- Assisted customers in selecting Western apparel and accessories.
- Maintained organized merchandise displays for optimal customer experience.
- Provided product knowledge to customers regarding materials and styles.
- Collaborated with team members to achieve sales goals and enhance service.
- Participated in inventory management and restocking of merchandise regularly.
- Greeted customers and provided exceptional customer service.
Cashier
Cavender's Western Outfitters
Laredo
11.2024 - 11.2025
- Processed customer transactions efficiently.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Collaborated with team members to optimize checkout processes and reduce wait times.
- Educated customers on promotions and store policies to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join programs.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased sales of promotional items by informing customers about current offers.
Customer Service
M.E Benavides Softball Complex Concession Stand
Laredo
08.2021 - 12.2023
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Developed strategies to improve customer service processes.
- Resolved customer service issues as needed.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Provided friendly and courteous customer service.
Education
High School Diploma -
Nixon High School
Laredo, TX05-2024
Skills
- Communication Skills
- Problem-solving
- Team Collaboration
- Transaction Processing
- Providing customer service
- Product knowledge
Languages
- Spanish, Native
- English, Native
Timeline
Sales Associate
Cavender's Western Outfitters
11.2025 - 12.2025
Cashier
Cavender's Western Outfitters
11.2024 - 11.2025
Customer Service
M.E Benavides Softball Complex Concession Stand
08.2021 - 12.2023
High School Diploma -
Nixon High School