Jazmine Walker
Knoxville,TN
Summary
Driven and adaptable staff leader with loyal work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Very adapted to a fast-paced work environment and a well rounded problem solver.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Manager
KARM Stores
11.2020 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
Crew Trainer
Mc.Donalds
08.2016 - 08.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor Of Science - Nursing
South College
Knoxville, TNAssociate Of Applied Science - General Science
Pellissippi State Community College
Knoxville, TN08.2023
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Team Training
- Computer Skills
- Staff Management
- Leadership Development
- Employee Scheduling
- Teamwork and Collaboration
- Decision-Making
Certification
Emergency Medical Training
Timeline
Retail Manager
KARM Stores
11.2020 - Current
Crew Trainer
Mc.Donalds
08.2016 - 08.2020
Emergency Medical Training
Bachelor Of Science - Nursing
South College
Associate Of Applied Science - General Science
Pellissippi State Community College
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