Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine Washington

Charlotte

Summary

Experienced in working for others, as well as owning a business. Knowledgeable in friendly, thorough customer communication with clients and families. Skilled in problem-solving, conflict resolution, in person, as well as on the phone. Dedicated customer service professional with a strong background in complaint resolution and process improvement. Proven ability to enhance customer satisfaction and streamline operations.

Overview

7
7
years of professional experience

Work History

Food Truck Owner

Mama's Sophie Soul Food LLC
Charlotte
01.2019 - Current
  • Managed daily operations of a thriving soul food truck.
  • Oversaw inventory management and supply chain logistics for materials.
  • Handling daily operations of the business, including hiring and training staff.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Credit Card Customer Service Representative

VXI Global Solutions
charlotte
01.2025 - 10.2025
  • Providing customer service to cardholders by responding to inquiries, resolving complaints, and providing guidance on product features.
  • Maintaining high standards, professionalism, and integrity, proactively managing and prioritizing customer requests.
  • Assisted in developing process improvement initiatives aimed at increasing efficiency and effectiveness within the department.
  • Monitored daily performance metrics such as average handle time, first contact resolution rate, and ensured team goals were met.

Retention Customer Service Rep (remote)

Spectrum Communications
Charlotte
08.2023 - 12.2024
  • Evaluated existing processes and procedures for improvement opportunities.
  • Utilized problem-solving skills to resolve complex matters in a timely manner.
  • Processed billing inquiries and services available.
  • Maintained a safe work environment by adhering to safety policies and procedures from a remote work location.

Education

High School Diploma -

Olympic Highschool
4301 Sandy Porter Rd
06-2019

Skills

  • Customer service
  • Complaint resolution
  • Product knowledge
  • Performance metrics
  • Process improvement
  • Customer relationship management
  • Inventory management
  • Billing inquiries
  • Conflict resolution
  • Data entry proficiency
  • Credit card regulations
  • Time management
  • Effective communication
  • Staff training
  • Problem solving
  • Financial literacy
  • Credit analysis

Timeline

Credit Card Customer Service Representative

VXI Global Solutions
01.2025 - 10.2025

Retention Customer Service Rep (remote)

Spectrum Communications
08.2023 - 12.2024

Food Truck Owner

Mama's Sophie Soul Food LLC
01.2019 - Current

High School Diploma -

Olympic Highschool
Jazmine Washington