Summary
Overview
Work History
Education
Skills
Timeline
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Jazmine Weldon

Jonesboro,GA

Summary

Dynamic Customer Service Representative with proven expertise at Chime in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution and data entry, I consistently improved user experience and satisfaction by addressing concerns promptly and efficiently. Committed to delivering exceptional service in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Chime
05.2020 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

GED -

Perry Learning Center
Jonesboro, GA
05.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Call center experience

Timeline

Customer Service Representative

Chime
05.2020 - 06.2024

GED -

Perry Learning Center