Jazmine Williams
Kissimmee,FL
Summary
Dynamic customer service professional, adept at resolving issues and enhancing customer satisfaction. Skilled in data entry and critical thinking, I excel in fast-paced environments, ensuring efficient operations and fostering loyalty through exceptional service. Committed to continuous improvement and team training.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
JetBlue Airlines
07.2022 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized customer service software to manage support tickets.
- Provided product information and guided customers through purchasing processes.
- Adapted quickly to new systems and procedures in a fast-paced environment.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lead Bartender
Saltgrass Steakhouse
08.2019 - 01.2022
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels, optimizing stock rotation to minimize waste and costs.
- Implemented training programs for staff to improve efficiency and product knowledge.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Bartender
Ferg’s Bar & Grill
01.2017 - 08.2019
- Crafted and served a diverse range of cocktails in high-volume environment.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Trained new staff on bartending techniques and customer interaction standards.
- Maintained cleanliness and organization of the bar area, adhering to health regulations.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma - Foreign Languages Education
Dr. Phillips High School
Orlando, FL05.2011
Skills
Customer service
Timeline
Customer Service Representative
JetBlue Airlines
07.2022 - Current
Lead Bartender
Saltgrass Steakhouse
08.2019 - 01.2022
Bartender
Ferg’s Bar & Grill
01.2017 - 08.2019
High School Diploma - Foreign Languages Education
Dr. Phillips High School