Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jazmine Williams

Kissimmee,FL

Summary

Dynamic customer service professional, adept at resolving issues and enhancing customer satisfaction. Skilled in data entry and critical thinking, I excel in fast-paced environments, ensuring efficient operations and fostering loyalty through exceptional service. Committed to continuous improvement and team training.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

JetBlue Airlines
07.2022 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Learned and utilized customer service software to manage support tickets.
  • Provided product information and guided customers through purchasing processes.
  • Adapted quickly to new systems and procedures in a fast-paced environment.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Lead Bartender

Saltgrass Steakhouse
08.2019 - 01.2022
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored new bartenders on cocktail preparation and customer service standards.
  • Managed inventory levels, optimizing stock rotation to minimize waste and costs.
  • Implemented training programs for staff to improve efficiency and product knowledge.
  • Resolved customer complaints promptly, maintaining positive relationships and loyalty.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.

Bartender

Ferg’s Bar & Grill
01.2017 - 08.2019
  • Crafted and served a diverse range of cocktails in high-volume environment.
  • Provided exceptional customer service to enhance guest experiences and satisfaction.
  • Managed inventory levels, ensuring stock availability and minimizing waste.
  • Trained new staff on bartending techniques and customer interaction standards.
  • Maintained cleanliness and organization of the bar area, adhering to health regulations.
  • Served high customer volumes during special events, nights, and weekends.

Education

High School Diploma - Foreign Languages Education

Dr. Phillips High School
Orlando, FL
05.2011

Skills

Customer service

Timeline

Customer Service Representative

JetBlue Airlines
07.2022 - Current

Lead Bartender

Saltgrass Steakhouse
08.2019 - 01.2022

Bartender

Ferg’s Bar & Grill
01.2017 - 08.2019

High School Diploma - Foreign Languages Education

Dr. Phillips High School
Jazmine Williams