Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmon Burleson

Houston,TX

Summary

Dynamic customer service professional with proven success at Eyeforcesecurity, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I leverage critical thinking to achieve satisfactory outcomes. Experienced in high-pressure environments, I consistently deliver exceptional service and foster strong client relationships.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Eyeforcesecurity
12.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Caregiver

Jacki's Loving Care
10.2020 - 01.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Cashier

Krogers Grocery Store
02.2015 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science -

Ultimate Medical Academy
Clearwater, FL
05-2026

High School Diploma -

Benjamin O Davis
Houston, TX
05-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Problem resolution

Timeline

Customer Service Representative

Eyeforcesecurity
12.2023 - 12.2024

Caregiver

Jacki's Loving Care
10.2020 - 01.2023

Cashier

Krogers Grocery Store
02.2015 - 09.2015

Associate of Science -

Ultimate Medical Academy

High School Diploma -

Benjamin O Davis