Jazmyn Balboa
21842 Lopez Vista Ln. Von Ormy,TX
Summary
Dedicated Energy Advisor skilled in energy usage analysis, conflict resolution, and team collaboration. Proven track record in enhancing customer satisfaction and effectively addressing inquiries.
Overview
10
10
years of professional experience
Work History
Energy Advisor 3
CPS Energy
San Antonio, Texas
05.2023 - Current
- Addressed energy usage concerns through effective communication and problem resolution, enhancing customer understanding.
- Assisted residential and commercial customers by phone with utility account inquiries and updates, ensuring high customer satisfaction.
- Processed payment arrangements and move requests, providing clear guidance and accurate information to customers.
Head Cashier
Lowes Home Improvment
San Antonio, Texas
05.2016 - 05.2023
- Supervised and supported cashiers, enhancing checkout operations and delivering excellent customer service.
- Resolved customer inquiries and complaints, maintaining professionalism and ensuring customer satisfaction.
- Collaborated with department managers and leadership to streamline store operations and elevate customer satisfaction.
Education
Some College (No Degree) - Massage Therapy
Milan Institute of Cosmetology
San Antonio, TX09-2020
High School Diploma -
Somerset High School
Somerset, TX06-2015
Skills
- Energy usage analysis
- Attention to detail
- Critical thinking
- Conflict resolution
- Team collaboration
- Adaptability to change
Completed Trainings
- Commercial Billing and Moves
- New Construction
- Solar
- Preventable Errors
- Offline Installment Plans
Timeline
Energy Advisor 3
CPS Energy
05.2023 - Current
Head Cashier
Lowes Home Improvment
05.2016 - 05.2023
Some College (No Degree) - Massage Therapy
Milan Institute of Cosmetology
High School Diploma -
Somerset High School