Summary
Overview
Work History
Education
Skills
Timeline
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Jazmyn Brooks

Fort Myers,FL

Summary

Dynamic administrative professional with a proven track record at MassageLuxe, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering positive client relationships. Adept at managing high-volume communications and maintaining confidentiality, ensuring a seamless workflow and exceptional visitor experiences. Committed to delivering outstanding support in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Massageluxe
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Front Desk Receptionist

MassageLuxe
06.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Host

Texas Roadhouse
03.2020 - 06.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

High School Diploma -

Riverdale High School
Fort Myers, FL
05-2022

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Administrative Assistant

Massageluxe
04.2023 - Current

Front Desk Receptionist

MassageLuxe
06.2022 - Current

Host

Texas Roadhouse
03.2020 - 06.2022

High School Diploma -

Riverdale High School

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Jazmyn Brooks