Jazmyn DeBono
Traverse City ,MI
Summary
Resourceful professional with a knack for maintaining high productivity and efficiently completing tasks. Skilled in customer service, organization, and workflow optimization. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Committed to delivering quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
Traverse City, MI
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shift Supervisor, Rx
CVS Pharmacy
Clarkston, MI
11.2021 - 08.2024
- Ordered merchandise as needed to replenish stock levels.
- Supervised and managed team of employees to ensure efficient operations.
- Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
- Resolved customer complaints in a timely manner.
- Performed opening and closing duties, including cash reconciliation.
- Trained new personnel on store policies, procedures, and processes.
- Managed assigned projects efficiently while working collaboratively with other departments within the organization.
- Ensured compliance with safety regulations, company guidelines, and labor laws.
- Developed strategies to increase customer satisfaction ratings while minimizing costs associated with returns or refunds.
- Addressed customer concerns promptly and professionally
Assistant Manager of Operations
The Salvation Army Thrift Store
Lapeer, MI
01.2020 - 10.2021
- Coordinated with other departments to ensure smooth flow of operations. Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Shift Manager
Mcdonalds
North Branch, MI
06.2016 - 12.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Upheld company standards and compliance requirements for operations.
Education
Bachelor In Fine Arts - Musical Theater
Siena Heights University
Adrian, MIDiploma - General Education
North Branch High School
North Branch, MI06.2019
Skills
- Customer Service
- Employee Scheduling
- Sales Strategies
- Workflow Optimization
- Hiring and Onboarding
- Organizational Skills
- Collaboration and Teamwork
- Medication Dispensing
Timeline
Server
Olive Garden
08.2024 - Current
Shift Supervisor, Rx
CVS Pharmacy
11.2021 - 08.2024
Assistant Manager of Operations
The Salvation Army Thrift Store
01.2020 - 10.2021
Shift Manager
Mcdonalds
06.2016 - 12.2019
Bachelor In Fine Arts - Musical Theater
Siena Heights University
Diploma - General Education
North Branch High School