Jazmyn Ferrin
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Easy Lift Door CO
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Cashier
Safeway
01.2022 - 11.2022
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing and totaling customers purchases
- Bag purchases if necessary, and processes return transactions.
Courtesy Clerk
BelAir
11.2020 - 07.2021
- Responsible for sweeping and mopping store floors, cleaning restrooms, washing down and organizing shopping carts
- Bagging customers purchases and helping customers to their cars
- Assisting cashiers to verify prices and other tasks throughout their shift.
Child Care Provider/Babysitter
N/A
06.2018 - 06.2020
- Provided child care for several families after school during the weekends, and during school vacations.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Business Studies
Sacramento City College (SCC)
07.2024
Mira Loma High School
06.2022
Skills
- Customer Service
- Computer proficiency
- Google docs and Microsoft proficient
- Cash Handling
- Issuing refunds or exchanges
- Weighing or scanning items
- Math proficiency
- Excellent communication skills
- Strong organization
- Time management
- Adaptability & flexibility
- Critical thinking
- Decision making
- Attention to detail
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Support
- Customer Satisfaction
- Data Entry
Awards
- International Baccalaureate (IB) high school diploma
- Principal's Honor Roll
- 60+ hours of community service
- AVID team leader
Timeline
Customer Service Representative
Easy Lift Door CO
08.2023 - Current
Cashier
Safeway
01.2022 - 11.2022
Courtesy Clerk
BelAir
11.2020 - 07.2021
Child Care Provider/Babysitter
N/A
06.2018 - 06.2020
Business Studies
Sacramento City College (SCC)
Mira Loma High School
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