Jazmyn Flores
Deltona,FL
Summary
Sales and Customer Retention Professional with over 10 years of developing and maintaining and sustaining client relationships. Experienced in consultative selling, account management, and team leadership, with a strong ability to identify customer needs, deliver tailored solutions, and resolve challenges effectively to drive revenue growth and retention.
Overview
11
11
years of professional experience
Work History
Client Retention Advisor
Spectrum
, NY
11.2020 - 05.2026
- Developed and executed targeted retention strategies.
- Managed a portfolio of high-value accounts, maintaining a good customer satisfaction and fostering long-term relationships.
- Conducted data-driven analysis of customer behavior and feedback to identify at-risk clients and implement proactive plans.
- Collaborated cross-functionally with sales, product, and support teams to resolve escalations and deliver solutions that improved renewal rates.
- Maintained detailed records of client interactions in CRM systems.
Licensed Insurance Agent
WellCovered
, Florida
02.2018 - 02.2020
- Facilitated policy quotes, renewals, endorsements, and coverage adjustments, ensuring clients received tailored home and auto insurance solutions.
- Processed policy applications, ensuring compliance with company standards to uphold regulatory integrity.
- Maintained accurate and timely records of policy changes, renewals, cancellations, and claims, supporting seamless client service and operational efficiency.
- Delivered exceptional client service conducted annual coverage reviews, resolved billing and claims issues promptly, and maintained a good customer satisfaction rating.
Sales Manager
AT&T
, FL
01.2015 - 01.2018
- Oversaw store operations and coached sales staff to increase sales performance.
- Recruited and developed a high-performing team through targeted training and coaching, contributing to increased sales.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Managed inventory and resolved customer issues to maintain operational efficiency and enhance customer satisfaction.
Education
Associate of Arts -
Fordham University
Skills
- CRM management
- Account management
- Problem solving
- Client communication
- Teammate collaboration
- Retention strategy development
Timeline
Client Retention Advisor
Spectrum
11.2020 - 05.2026
Licensed Insurance Agent
WellCovered
02.2018 - 02.2020
Sales Manager
AT&T
01.2015 - 01.2018
Associate of Arts -
Fordham University