JAZMYN JOHNSON
Altamonte Springs,FL
Summary
Customer-oriented professional, with years of experience in customer facing positions in high pressure and fast paced work environments within the sales industry. Offering practiced communication and critical thinking skills to resolve client issues and address complaints. Reliable Credit Card Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
7
7
years of professional experience
Work History
Credit Card Collections Specialist 1
JPMorgan Chase & Co
Lake Mary, FL
02.2024 - Current
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency
- Extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures.
Senior Care Coordinator
Humana - Remote work
Orlando, FL
04.2021 - 01.2024
- Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules
- Accurately communicates preparation information, arrival time and arrival location to patients
- Inputs and distributes charge management processes on a daily basis, schedules and cancels multiple diagnostic and interventional procedures
- Consistently reviews the schedules daily communicates all changes to appropriate staff.
Customer Service Manager
Goodwill
Orlando, Florida
03.2019 - 03.2021
- Maintains the day-to-day operations of the store including managing and meeting employee and customer needs
- Reconciles and balances all daily paperwork
- Ensures that the store complies with all policies and procedures relating to loss prevention and safety
- Meet requirements and ensuring minimum risk to staff members and maintains standards of excellent customer service
- Delivering customer service with respect, dignity, and building loyalty to the Goodwill brand.
Cashier/Customer Service
Chick-Fil-A
Reston, VA
02.2018 - 02.2019
- Greet guests, take orders, explain, and suggest menu items
- Operate a cash register and receive payments from customers in cash or credit card, accurately counts and provides change to customers as required, and follow customer service and cash handling policies and procedures
- Communicate clearly with fellow team members and leaders
- Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning, and equipment care
- Perform duties at a fast pace that can keep up with the demands of the business.
Education
High School Diploma -
South Lakes High School
Reston, VA06.2018
Skills
- Health Resident Insurance License- 2022
- Excellent interpersonal and communication skills
- Poised under pressure
- Fun and energetic
Timeline
Credit Card Collections Specialist 1
JPMorgan Chase & Co
02.2024 - Current
Senior Care Coordinator
Humana - Remote work
04.2021 - 01.2024
Customer Service Manager
Goodwill
03.2019 - 03.2021
Cashier/Customer Service
Chick-Fil-A
02.2018 - 02.2019
High School Diploma -
South Lakes High School