Jazmyn Johnson
Lake Mary,FL
Summary
Versatile and results-oriented professional with over 6 years of experience in high-volume, customer-focused environments. Skilled in operational efficiency, process improvement, and data-informed decision-making. Proven ability to enhance customer experiences, drive business performance, and adapt quickly to evolving priorities. Passionate about delivering results and fostering growth.
Overview
7
7
years of professional experience
Work History
Credit Card Collections Specialist I
JPMorgan Chase & Co
02.2024 - Current
- Conduct 100% phone based interactions in metrics-driven environment, demonstrating excellent communication, negotiation, and problem-solving skills
- Deliver empathetic and respectful service while taking ownership of each customer interaction to build long lasting relationships
- Navigate multiple technologies in a fast-paced setting, ensuring compliance with regulatory standards while meeting individual and team performance goals
Developmental Center Coach
JPMorgan Chase & Co
04.2025 - 10.2025
- Mentored and supported new hires during onboarding, provided guidance and resources to aid in successful role transition
- Facilitated development sessions and shadowed opportunities to enhance learning and confidence in job responsibilities
- Provided constructive feedback and coached to promote performance improvement and long-term success within the team
Senior Care Coordinator
Humana
04.2021 - 01.2024
- Built and maintained relationships with hospital discharge planners, skilled nursing, and assisted living facilities to communicate company services and marketing updates
- Conducted facility visits at physicians' requests to support clinical teams in assessing patient eligibility for care programs
- Facilitated cross-functional collaboration through regular meeting, supported business development efforts, and ensured timely processing of physicians' orders
Customer Service Manager
Goodwill
03.2019 - 03.2021
- Oversaw sales floor operations and led a team to consistently achieve sales goals while delivering exceptional customer service and strengthening brand loyalty
- Recruited, trained, and managed high-performing teams through effective leadership, coaching, and performance management practices
Skills
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Strong analytical skills
- Resilience in high-pressure situations
- Team management and mentoring
- Time management and multitasking abilities
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Timeline
Developmental Center Coach
JPMorgan Chase & Co
04.2025 - 10.2025
Credit Card Collections Specialist I
JPMorgan Chase & Co
02.2024 - Current
Senior Care Coordinator
Humana
04.2021 - 01.2024
Customer Service Manager
Goodwill
03.2019 - 03.2021